Our work

We don't just oversee the police complaints system. Our teams carry out hundreds of independent investigations and reviews every year. We also improve policing through our learning and research.
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Our mission is to improve policing by independent oversight of police complaints, holding police to account and ensuring learning effects change.

We have a strategy in place to help achieve this, it has four main objectives:

  • that people know about the complaints system and are confident to use it
  • the complaints system delivers evidence-based, fair outcomes which hold police to account
  • our evidence and influence improves policing
  • we are an organisation that delivers high performance

Here you can read about the work we carry out across the organisation to help achieve these objectives, in particular our:

  • independent investigations
  • key areas of work and thematic work
  • learning recommendations
  • research and statistics
  • handling of super complaints
  • response to national consultations 


Discover more about how we decide what we will investigate and what happens next.

Key areas of work

Learn more about our thematic work and the different types of investigations we carry out.


We share what we learn through our investigations, reviews and research to improve policing practice.

Read about the research we do and statistics we gather

Research and statistics

Want to find out more about super-complaints?