Uwch-gwynion
Mae'r system uwch-gwynion yn caniatáu i gyrff penodedig (megis elusennau) godi materion eang a allai effeithio ar hyder y cyhoedd mewn plismona – er enghraifft, y ffordd o ddelio ag achosion cam-drin domestig.
Caiff y system ei rheoli gan Arolygiaeth Cwnstabliaeth a Gwasanaethau Tân ac Achub Ei Fawrhydi (HMICFRS). Caiff uwch-gwyn ei asesu gan bwyllgor sy’n cynnwys ni ein hunain a HMICFRS.
Nid yw uwch-gwynion yn ffordd amgen o godi mater unigol o ran ymddygiad. Yn hytrach, gallai uwch-gwynion sbarduno gweithredu mewn maes penodol o blismona a allai arwain at newid safonau gan Goleg yr Heddlu, archwiliad gan HMICFRS, neu argymhelliad i newid arfer mewn un neu fwy o luoedd.
Dylid cyflwyno cwynion am achosion unigol o gamymddwyn i’r heddlu yn y modd arferol.
To be able to make a super-complaint, an organisation must apply to the Home Office to become a designated body. Members of the public cannot submit a super-complaint. Find out more about how to become a designated body.
A triage committee comprising of ourselves, HMICFRS, and the College of Policing is responsible for assessing a super complaint and deciding what action, if any, will be taken in response.
His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS), the College of Policing and the IOPC (the decision-making authorities) are jointly responsible for responding to police super-complaints.
Their responsibilities as decision making authorities for police super-complaints are set out in the Police Super complaints (Designation and Procedure) Regulations 2018 (the regulations).
This memorandum of understanding sets out how HMICFRS, the College of Policing and the IOPC will work together to respond to police super-complaints, to support our joint aim of promoting improvements in policing.
His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS)
HMICFRS is an independent body that assesses and reports on the efficiency and effectiveness of police forces and policing, in the public interest. This is mainly achieved through an annual inspection programme that results in recommendations, which are considered by chief constables and other authorities. HMICFRS does not investigate individual complaints from members of the public.College of Policing
The College of Policing is the professional body for everyone who works for the police service in England and Wales. The college exists to provide the skills and knowledge necessary to prevent crime, protect the public, and secure public trust in policing. The College does not investigate individual complaints from members of the public.