The super-complaints system allows designated bodies (such as charities) to raise widespread issues that could affect public confidence in policing – for example, the handling of domestic abuse cases.
The system is administered by His Majesty’s Inspectorate of Constabulary and Fire & Rescue services (HMICFRS). A super-complaint is assessed by a committee including ourselves and HMICFRS.
Super-complaints are not an alternative way to raise an individual conduct matter. Rather, super-complaints could prompt action in a particular area of policing that could lead to a change of standards by the College of Policing, an inspection by HMICFRS, or a recommendation to change a practice at one or more forces.
Complaints about individual cases of misconduct should be submitted to the police force in the usual way.
To be able to make a super-complaint, an organisation must apply to the Home Office to become a designated body. Members of the public cannot submit a super-complaint. Find out more about how to become a designated body.
A triage committee comprising of ourselves, HMICFRS, and the College of Policing is responsible for assessing a super complaint and deciding what action, if any, will be taken in response.