In total, there were 93 turnstiles at Hillsborough Stadium. Well over half of these were at the Spion Kop/Penistone Road end of the ground, which was where SWFC home fans would normally arrive for league games. The highest number of turnstiles provided access to the Spion Kop (the largest of the stands), but there were also turnstiles at this end that gave access to some areas of the South Stand and North Stand.
SYP had insisted that the segregation arrangements for the 1989 FA Cup Semi-Final had to replicate those used in 1988. To maintain the segregation between opposing supporters, 12 turnstiles, which would have allowed access to the North Stand from Penistone Road, were closed. Instead, all Liverpool supporters with tickets for the North Stand had to use the turnstiles at the Leppings Lane end, as did the Liverpool supporters with tickets for the West Terrace, North West Terrace and West Stand. This meant that in total, there were only 23 turnstiles available for almost 24,000 Liverpool supporters to enter the stadium. In both years, there were fewer turnstiles available at the Leppings Lane end than, according to Green Guide standards, there should have been for a crowd of that size.
However, for the 1989 game, there was a further change in the arrangements which meant that there was an additional change in the way the 23 turnstiles at the Leppings Lane end were allocated.
In 1988, 13 of the 23 turnstiles had been used to grant access to the West Stand (permitted capacity 4,465), the West Terrace (permitted capacity 7,200) and the North West Terrace (permitted capacity 2,900). So 14,565 supporters had to enter through 13 turnstiles.
For the 1989 game, 6 of these 13 turnstiles were used solely to grant access to the West Stand, with the remainder then dedicated to the West Terrace and North West Terrace. This change meant there were just seven turnstiles available to the 10,100 supporters with tickets for these areas. This equated to 1,443 supporters per turnstile. With a turnstile able to allow between 700 and 800 supporters in per hour, it would have required every turnstile to work continuously at full speed for almost two hours to let all the spectators in.
In contrast, at the Spion Kop, 21,000 supporters had 42 turnstiles through which to enter the ground, equating to 500 supporters per turnstile.
The decision to change the turnstile allocation was made by Mr Mackrell. It is not clear on what basis. Ch Supt Duckenfield did not know about the change. Supt Murray suggested he was aware of it, and understood its significance, but was uncertain when he had been told. At the Popper Inquests, he said that he had not questioned whether that was sufficient for the 10,100 supporters who needed to pass through them and that the turnstile arrangements were down to SWFC and nothing to do with him. Ch Supt Mole similarly told the Taylor Inquiry that “The arrangement for turnstiles is a matter of the Club's responsibility”.
What is certain is that SYP did not adapt its plans in 1989 to reflect the change in allocation, for example, by considering whether to permit the use of some or all of the turnstiles at the Penistone Road end that would grant access to the North Stand.
In his 1989 account for the Taylor Inquiry, Ch Insp Beal confirmed that the possibility of Liverpool supporters accessing the North Stand via turnstiles 77 to 88 on Penistone Road was considered, but it was believed that this would have presented potential public order problems.
There was no mention of the change in turnstile allocation in the Operational Order. This also meant that the supervisory officers at the Leppings Lane end were not aware of the change in advance. Many of these officers had considerable experience policing matches there and may have been better placed to identify the risk of this change.
The change to the turnstile allocation was at the heart of the prosecution of Mr Mackrell under the HSWA 1974.
Sir Peter Openshaw, the judge in the case, explained the offence as follows: “…[Mr Mackrell] failed to take reasonable care, as the Safety Officer, in respect of the arrangements for admission to the Hillsborough Stadium and particularly in respect of turnstiles being of such numbers as to admit at a rate whereby no unduly large crowds would be waiting for admission.”
Specifically, the judge stated that the charge against Mr Mackrell related to the changes he authorised between the 1988 and 1989 Semi-Finals to the allocation of the 23 turnstiles at the Leppings Lane end. The judge commented: “If the defendant had properly considered the consequences of this change of turnstile allocation which he made in 1989, he should have realised that there was an obvious risk that the so many spectators simply could not pass through just seven turnstiles in time before the kick-off; that being so, he should have realised that would cause a crowd to build up outside the turnstiles and he should have realised that that might present a risk of harm to those spectators waiting outside the grounds to pass through the turnstiles. ...that is exactly what happened.”
On 3 April 2019, the jury found Mr Mackrell guilty of failing to discharge a duty under the HSWA 1974. He was sentenced to a fine of £6,500 and ordered to pay costs of £5,000.
As set out at the start of the chapter, Ch Supt Mole ensured that Ch Supt Duckenfield was invited to the planning meeting on 22 March. However, after that, there appears to have been minimal handover or knowledge transfer before the Semi-Final.
At the Popper Inquests, Ch Supt Duckenfield said that he did not recall having a detailed discussion with Ch Supt Mole about the match. However, he said he had been assured by Ch Supt Mole that the plan was well prepared, and he had an experienced team under him making the arrangements.
In evidence at the Goldring Inquests on 10 March 2015, Ch Supt Duckenfield recalled that he arranged to see Ch Supt Mole ahead of the FA Cup Semi-Final. However, he said: “I went to see Mr Mole, expecting to have a whole day with him, and he seemed, shall we say, in my view, disappointed to be moving, wanting to clear his desk, jealously guarding his relationship, I thought, with Sheffield Wednesday, and offered me little or no advice.”
In preparation for the 1989 FA Cup Semi-Final, Ch Supt Duckenfield attended two league matches at Hillsborough Stadium.
On Saturday 1 April, he attended the game between SWFC and Millwall (attendance 18,358)
On Wednesday 5 April, he attended the evening game between SWFC and Wimbledon (attendance 15,777).
He said that he toured the stadium and spoke to some of those on duty. He could not remember exactly what he had seen or who he spoke to but said he did not see anything that concerned him.
However, he did not have any meetings with SWFC officials, who knew his predecessor in the role very well, in advance of the match. In previous years, including 1988, there had been a meeting between SWFC and SYP. It is not clear why this did not happen in 1989.
This meant that he did not have the opportunity to learn of any concerns that SWFC had, or of any changes to the SWFC planning. For example, this could have been an opportunity for SWFC to inform SYP in general, and Ch Supt Duckenfield in particular, of the change in turnstile arrangements for 1989.
In many eyes, the most significant change in the police operation for the 1989 game was that Ch Supt Mole was replaced as match commander by Ch Supt Duckenfield.
Ch Supt Mole had extensive experience overseeing police operations at Hillsborough Stadium, including being in charge of the 1987 and 1988 FA Cup Semi-Finals there. By contrast, Ch Supt Duckenfield had never commanded a match at Hillsborough Stadium or indeed commanded a match of this scale anywhere else. His experience policing football matches was limited; he had worked as an inspector at Hillsborough Stadium around a decade previously, including policing the 1980 FA Cup Semi-Final there.
He told the Taylor Inquiry that when he was a superintendent and deputy divisional commander of D Division, he had regularly policed matches at Bramall Lane, the stadium of Sheffield United Football Club (SUFC). However, at the Goldring Inquests he accepted that he only became involved in policing at Bramall Lane on the periphery, if a major match was played, and that he had never policed matches there on a regular basis.
The consequences of this change have been subject to considerable scrutiny, with numerous suggestions that if the vastly more experienced Ch Supt Mole had been in charge on the day, the disaster could have been avoided. This became more contentious when allegations emerged that Ch Supt Mole was moved from the role for disciplinary reasons.
Specifically, it has been suggested that Ch Supt Mole was moved following a ‘prank’ played on a probationary officer in the division. Though Ch Supt Mole was not in any way involved in the prank, he was the divisional commander, and this was seen as indicative of poor discipline in the division.
Operation Resolve investigated the circumstances leading up to Ch Supt Mole’s transfer and found the evidence around it is inconclusive. Senior officers close to the decision had different recollections and opinions about why he was moved. Ch Supt Mole himself told the Popper Inquests that the decision was made by CC Wright and that he had not applied for the move. However, he said that he had been divisional commander of F Division for several years and felt “the time was ripe for a move.”
CC Wright died before the Operation Resolve investigation began and had never given a public explanation for the decision. However, DCC Hayes told the Goldring Inquests that Ch Supt Mole was moved for positive career development reasons—to offer him command experience in a different location which would improve his promotion prospects. He added that the prank “was of no consequence whatever” in the decision.
ACC Jackson on the other hand told the Goldring Inquests he felt sure the prank would have been a factor.
Assistant Chief Constable Stuart Anderson (ACC Anderson) was head of staff services for SYP, which covered human resources and related issues. In a prepared statement submitted to the Solicitors to the Goldring Inquests he provided a detailed explanation of the transfer of Ch Supt Mole and the promotion of Ch Supt Duckenfield. In this, he indicated it was beneficial to both officers in career development terms, and also beneficial to the force, in terms of filling a command vacancy in B Division. He did not mention the prank.
ACC Anderson stated that the proposed transfer of Ch Supt Mole was discussed at a meeting of senior officers, where those present at the meeting “were well aware of the impending FA Cup Semi-Final”. He said that it was noted that the Operational Order had already been written, and all the same supervisory officers were in post—meaning that Ch Supt Duckenfield would not have to start the planning process. He also recalled that it was reiterated that the 1989 FA Cup Semi-Final involved the same teams that had been involved in the previous year’s fixture, which was considered to have been a success in policing terms.
Operation Resolve has found no documentary evidence of a senior officers’ meeting to support ACC Anderson’s account. Further, it does not fit the known timeline. The appointments were announced on 6 March 1989, two weeks before Hillsborough Stadium was chosen as the venue, rather than after the Operational Order was written as ACC Anderson has suggested.
Operation Resolve has also examined the appointment of Ch Supt Duckenfield, including considering his career record to that point and the appointment process. The available evidence does not suggest that the decision to appoint Ch Supt Duckenfield as the head of F Division was inappropriate in the context of the established standards and approach at that time. He had been a superintendent for around four years and had recently attended a command course. Further, the decision appears to have been made before the match was allocated to Hillsborough Stadium.
It is nonetheless clear that he lacked experience of commanding football matches of the scale of an FA Cup semi-final. Yet, due to the expectation within SYP at the time, that the divisional commander of F Division would be the main match commander at Hillsborough Stadium, he felt obliged to do so, with just a couple of weeks to prepare. At the Goldring Inquests, he was asked what he thought CC Wright’s reaction would have been if he had suggested that someone with more experience should manage the 1989 Semi-Final. He replied that he thought CC Wright would have then appointed a different officer to the role of divisional commander.
While this appears to have been the standard expectation, there was no documentary evidence that the divisional commander had to be the match commander. In fact, in an SYP document titled ‘Duties and Responsibilities of the Chief Superintendent’, there was no reference whatsoever to a chief superintendent having to take command of major events.
SYP senior officers have consistently stated they felt Ch Supt Duckenfield’s experience was adequate for the role, particularly in response to suggestions that Ch Supt Mole could have remained as match commander for one more high-profile fixture. Expert witness Mr Hopkins disagreed and felt that Ch Supt Mole should have been asked to manage the 1989 Semi-Final.
Perhaps the biggest issue therefore is not the decision to promote Ch Supt Duckenfield, but rather the internal expectation that the divisional commander of F Division would be the match commander at Hillsborough Stadium, regardless of the officer’s suitability for that role.
One of the significant changes in the SYP plans for the 1989 Semi-Final related to a change in personnel in key roles. At the 1988 game, Supt Greenwood had been the commander of sector 2, covering the arrival of Liverpool supporters and the Leppings Lane entrance. Supt Marshall had been the sector 1 commander.
For the 1989 Semi-Final, their roles were reversed. In evidence to the Popper Inquests, Supt Marshall said he had asked for the change in roles. Ch Supt Mole indicated it was his decision to switch them, to reflect the fact that Supt Marshall had regularly supervised the area outside the Leppings Lane end that season.
Ch Supt Duckenfield has confirmed he knew that Supt Marshall had not performed the role of sector 2 commander at previous semi-finals, but he said he was not aware, at the time, that the two had switched roles.
On the day of the disaster Supt Marshall assumed command of Serials 16 to 19 of sector 1, who were stationed on the outer concourse, in addition to his sector 2 responsibilities.
Both Supt Marshall and Supt Greenwood later acknowledged that this was in contravention of the F Division Operational Order. They separately explained that it was a result of their combined working experience at the 1987 and 1988 FA Cup Semi-Finals, through which both had recognised that the sector 2 commander (outside the stadium) was better placed to manage the police officers on the outer concourse prior to kick-off.
Operation Resolve has found no evidence that either Supt Marshall or Supt Greenwood reported any concern about the sector 1 commander’s difficulty in being able to manage the outer concourse as part of the debrief process following the 1988 FA Cup Semi-Final or as part of the planning process for the 1989 fixture. Nor is there any evidence that they informed Ch Supt Duckenfield of the change to command arrangements for Serials 16–19 of sector 1.
Similarly, the head of the SYP Mounted Section, Inspector Paul Hand-Davis, stated that he amended the deployment of his officers from that set out in the Operational Order, based on his own experience and knowledge of trouble spots. There is no indication that these amendments were communicated to Ch Supt Duckenfield or the PCB.
These changes highlight a lack of precision and rigour in the process, as well as a lack of coordination between the different divisions and senior officers.
Operation Resolve identified that this lack of precision extended to other issues. For example, SYP aimed to encourage supporters to arrive at the stadium as early as possible. It made announcements on local radio stations in Sheffield, Liverpool and Nottingham and published articles in local newspapers and match programmes of the competing clubs. Letters were sent to coach companies encouraging them to arrive in Sheffield early, stating that the turnstiles would be open from 11am and that pre-match entertainment and refreshments would be available inside the ground.
Yet according to the Operational Order, the turnstiles were not due to open until 12 noon and no pre-match entertainment was provided. This inconsistency resulted in arrangements having to be made at the last minute to deal with the arrival of supporters before the turnstiles opened.
More significantly, there was also a substantial reduction in the number of officers on duty. In 1988, there had been 901 staff identified on the “schedule of manpower” (a single list of the officers on duty) in the F Division Operational Order, but in 1989 there were 729 on the equivalent list. This equated to a total reduction in staff of 19%.
This was therefore a substantially greater reduction than the 10% requested by Ch Supt Mole at the start of the planning process. There is nothing to suggest that SYP recognised this or revisited officer numbers as part of its planning.
Operation Resolve further analysed staffing levels in the schedule of manpower by operational sector. This showed that the reduction in sector 2, the area covering the arrival of Liverpool supporters, was 21.6% compared to 1988. By contrast, the reduction in sector 3, covering the arrival of Nottingham Forest supporters, was 14.5%.
Although these reductions appear significant, policing expert Mr Hopkins was of the view that SYP had allocated ample resources for policing a semi-final—as long as they were deployed and managed effectively.
Other changes in the F Division Operational Order for 1989 included the decision not to use a fixed-wing aircraft or ‘spotter plane’, even though some sources indicated it had been invaluable in 1988 in identifying potential traffic issues.
The F Division Operational Order included an instruction to move any Liverpool supporters who had tickets for the Spion Kop to their own area of the ground. This was despite the fact that the match was sold out, so the West Terrace would already have been at maximum capacity.
Supt Greenwood has stated that he voiced concerns about this latter issue at the third SYP planning meeting on 10 April 1989. By this time, all the Operational Orders had been approved by ACC Jackson. The meeting was chaired by Ch Supt Duckenfield. Some of the officers in key roles on the day attended, along with representatives from D Division, Road Traffic Division and British Transport Police.
Supt Greenwood was one of the three SYP sector commanders for the match. He was in charge of sector 1, inside the stadium.
In a prepared statement given to WMP in June 1990, at the start of his interview under caution, Supt Greenwood explained that he raised the issue at the meeting “because I was concerned that the Leppings Lane end would become overcrowded if fans in such large numbers were transferred to that end.” He further explained that at the 1981 FA Cup Semi-Final, some supporters who were in the wrong end were transferred to the West Terrace, which resulted in overcrowding and crushing. He said: “When it was suggested at the second meeting that a transfer would again be necessary I raised an objection on the grounds of the 1981 incident.”
He also stated that he made Ch Supt Duckenfield, and everyone else at the meeting, aware of the importance of avoiding overcrowding and crushing on the West Terrace.
At the Goldring Inquests, Ch Supt Duckenfield said he had no recollection of a conversation with Supt Greenwood at the meeting on 10 April 1989 about the risk of overcrowding or crushing on the West Terrace. He was shown the instructions in the Operational Order and his attention was drawn to the fact that this would have resulted in the crowd on the West Terrace being over capacity. He responded that it was a defect in the Order that he had failed to see but reiterated that he had no recollection of the issue being raised at the meeting. Further, he said that at the time of the disaster he did not know about the incident of crushing at the 1981 match, or that SYP had raised concerns about the safety and capacity of the West Terrace following that incident. He said that had he been informed, he would have focused on that and taken the necessary action.
In a statement from 1990, Insp Sewell stated that he could not “…recall any comments being made regarding crushing at any previous Semi Finals or in fact at any match, or any of those present mentioning it.” He added that at no time did Supt Greenwood speak to him regarding difficulties at previous semi-finals.
PS Jones also attended the meeting and said that he recalled Supt Greenwood making a point regarding the movement of supporters within the ground, but he could not be more specific.
Supt Greenwood subsequently instructed the inspectors under his command not to transfer Liverpool supporters from the Spion Kop to the Leppings Lane end, even though he knew this was against the Operational Order.
Despite ACC Jackson’s confidence, Operation Resolve found there were in fact numerous gaps between the three Operational Orders, as well as important details that were not covered in them.
For example, all three Operational Orders included some instructions for managing the arrival of supporters by car, coach/minibus and by train. Between them, the Orders identified the police resources that were to escort supporters from the train stations to the stadium. However, none of the Orders included instructions about who these officers should report to when they arrived at the stadium and how they were to communicate the numbers and locations of arriving spectators to the PCB at the ground. Effective communication would have allowed the PCB to know the numbers and at what time supporters would arrive at the ground, so that resources could be deployed to effectively manage their dispersal there.
Similarly, there was no clarity about how any issues that emerged away from the stadium—whether in Sheffield city centre or on the main routes to the city—would be communicated to the PCB. In theory, this could have happened through the Force Control Room, which could have then alerted the PCB, but the instructions around this were inconsistent.
Both CC Johnson and Mr Hopkins also noted that SYP did not seek or use relevant police intelligence about the opposing sets of supporters to guide the planning. SYP did request information from the respective police forces—Merseyside Police and Nottinghamshire Constabulary—that regularly managed home games for the two clubs. SYP’s football intelligence team had an expectation, from previous experience, that Merseyside Police would provide little information. However, they did not make any additional or more specific requests to try to gain further insight.
Operation Resolve’s analysis of the F Division Operational Order against SYP’s Standing Instructions for the Policing of Football Matches identified some further gaps in its planning. These relate to issues that have been recognised in subsequent investigations as significant and that arguably should have been identified by the officer with overall responsibility for signing off the different Operational Orders (ACC Jackson).
For example, there were no instructions or contingency plans as to what action officers should take in relation to supporters who did not have a ticket for the match. After the disaster, many officers raised the presence of supporters without tickets as a factor in the crush outside the Leppings Lane entrance, but they were not given any direction to check supporters had tickets or instructed how to manage those without tickets. In his 1989 account, Supt Murray suggested that he did have contingency plans to deal with “large numbers of supporters without tickets”, but this was not in the Order or any other written documentation, nor mentioned in any briefings.
Even though the Leppings Lane entrance was a known bottleneck and, as detailed in chapter 2, SYP had proposed changes to the entrance area to address this a few years previously, there was no clear instruction in the Order on how to manage the crowd outside the Leppings Lane turnstiles—such as using mounted officers to help create queues.
Despite previous crushing incidents on the West Terrace, there was no instruction anywhere about monitoring the capacity of the pens on the West Terrace and no officers were deployed there. Two units of officers (known as ‘serials’ and typically consisting of 10–12 PCs with a sergeant or inspector in charge) were assigned duties to “maintain order on the terraces” once the match had begun, but their deployment was to the tunnels rather than the terrace itself.
In fact, the arrangements for monitoring crowd numbers as a whole were poor, with no one being allocated responsibility for doing so. Even though the crushing in 1987 and 1988 did not result in as many injuries as had been the case at the 1981 FA Cup Semi-Final, there was a recurring issue at high-profile games that senior officers should have been aware of. It should also have been addressed in debriefs after the 1988 game, but Operation Resolve has not found evidence that it was.
ACC Jackson, Ch Supt Mole and Supt Greenwood have all stated that they were unaware of the crushing at the 1987 and 1988 FA Cup Semi-Finals because they had not been informed of it through the post-match debriefs. Supt Marshall has stated he was not aware of any crushing at the 1988 game but also commented that he did not attend any debrief following the 1988 Semi-Final. This raises questions about the rigour of the debriefs after these games and the information flow within the force.
Crucially, none of the debrief reports from 1988 referred to the closure of the central tunnel either. This was an action that SYP officers had taken at the 1988 Semi-Final to restrict access to Pens 3 and 4 once they were full. However, there were no instructions in either the 1988 or the 1989 Operational Order about closing the central tunnel, or when it might be necessary.
The SYP senior officers on duty at the 1989 Semi-Final have largely suggested in evidence that they had no knowledge of this as a police tactic and that any tunnel closure must have been instigated by officers on duty nearby. By contrast, several more junior officers who described closing the tunnel at previous matches have indicated it was a known contingency or operational tactic for league matches, where the West Terrace was not allocated wholly to supporters of the away team.
In his evidence to the Popper Inquests, Ch Supt Mole agreed that the tunnel could be closed at league games. He said the standard approach was for the crowd to be directed to the centre pens, Pen 3 and Pen 4, in the first instance, but if these were full the tunnel would be blocked, and supporters would be directed to the outer pens.
However, he said that at games where larger crowds were expected, such as semi-finals, the whole of the West Terrace was allocated to supporters from a visiting club. On such occasions, the gates between the pens were open and supporters were allowed to ‘find their own level’. This theoretically meant that supporters were free to go wherever they wished on the terraces and to distribute themselves in the way in which they felt comfortable. In practice, moving between pens was difficult because there was just one narrow gate in each radial fence, at the top of the terrace.
In evidence to the Goldring Inquests, Ch Insp Beal commented that ‘find their own level’ was a flawed concept for big crowds.
On 6 April 1989, Ch Supt Duckenfield signed off the F Division Operational Order. It was very similar in its wording, structure and content to that for the 1988 FA Cup Semi-Final. It was circulated the same day to all officers of the rank of chief inspector and above involved in the operation.
In D Division, PS Jones drew up a draft Operational Order which he gave to Acting Superintendent Steven King. After some minor changes, it was approved and signed by Superintendent Leonard Bates on 10 April 1989, after which it was copied and circulated.
The Traffic Division Operational Order was written by Inspector George Scholey and reviewed by Ch Supt Nesbit, who was head of the Operations and Road Traffic Division, along with Superintendent John Brougham (Supt Brougham), who would be in charge on the day.
When interviewed under caution by WMP in 1990, ACC Jackson said that once the respective divisions had completed their planning for the match, he received copies of each Order for final approval. He said that he was satisfied with the arrangements made, and that if he had not been, he would have rejected them.
This meant each Order was approved without being assessed against the others for any potential contradictions or gaps.
Both Chief Constable Brian Johnson (CC Johnson) of Lancashire Police—the policing assessor for the Taylor Inquiry—and Mr Hopkins suggested that SYP would have been better served by producing a single forcewide Operational Order covering all three divisions. CC Johnson described the F Division Operational Order as “less than adequate and, in some cases, imprecise in much of the information it contained.” He reported that the complementary Orders produced for the day, dealing with traffic and the deployment of officers in other divisions, were “confusing and unco-ordinated.”
In his 1989 account, ACC Jackson explained that for the 1988 FA Cup Semi-Final, SYP had decided to have three separate Operational Orders, so that the divisional commander responsible for Hillsborough Stadium did not have to be responsible for the logistics of directing traffic and escorting supporters to the ground. He suggested that this approach offered flexibility, as police officers concerned in those duties remained available for redeployment in the gymnasium at the ground after they had completed their allocated tasks. It was therefore repeated for the 1989 Semi-Final.
When giving evidence at the Popper Inquests on 5 March 1991, ACC Jackson explained that the Operational Orders were developed following liaison between him, the relevant division and Ch Supt Nesbit. He said this meant it was “inevitable” that when the plan was complete, it would be right. He said that if someone identified a problem during the planning process, they would contact him and discuss the issues.
The next planning meeting took place on 29 March. By this time, Ch Supt Mole had moved to become divisional commander of B Division, based in Barnsley. He stated that, after the first planning meeting, he had no further involvement in the planning for the 1989 Semi-Final.
Instead, the meeting was chaired by Ch Supt Duckenfield and involved the three members of the F Division planning team. The purpose of the meeting was to review the F Division Operational Order. Ch Supt Duckenfield has repeatedly said they went through it page by page; he asked a few questions and suggested some minor amendments but was largely content to approve it.
At the Goldring Inquests, he was asked if he had raised any questions about any incidents in the stadium’s history that he should have been made aware of. He replied that, as a new commander, he would have asked questions, but 26 years on he could no longer recall the specifics. He said he was not told anything about the history of the ground that caused him any concern.
He also stated that he was not alerted to any particular issues that had occurred at the 1988 Semi-Final.
On 20 March 1989, the FA announced that Hillsborough Stadium had been selected as the venue for the FA Cup Semi-Final between Liverpool and Nottingham Forest on 15 April. This was a repeat of the previous year’s semi-final.
SYP officers have repeatedly stated that the planning of the police operation for the 1989 FA Cup Semi-Final was based on the plans for the 1988 FA Cup Semi-Final, which was viewed within SYP, SWFC and the FA as having been a success. The grounds for this are not wholly clear, but they appear to have been that there was no serious disorder and that the match had adhered to its intended schedule.
However, the HIP Report identified that at the 1988 match “at least 62 people experienced crushing in the central pens, some sustaining injuries such as bruised ribs.” There had also been a small pitch invasion at the end of the game.
It is not clear whether the overcrowding at the 1988 Semi-Final or the resulting injuries were recognised by any authorities before Hillsborough Stadium was selected to host the 1989 Semi-Final. It appears that the fact that supporters had been injured was not covered during debriefs following the 1988 Semi-Final and the evidence indicates that the police planning team was unaware that there had been crush injuries. The pitch invasion, however, was known.
The planning process for the 1989 game largely followed the approach used in 1988. This consisted of some planning meetings involving representatives from most of the different organisations who would be part of the match day operation, and the development of Operational Orders.
There were three planning meetings in total, on 22 March, 29 March and 10 April. However, in a change from the process used in 1988, there was no meeting between SYP and SWFC in 1989. It is not clear why such a meeting was not arranged, when it would have provided an opportunity for all the relevant parties to discuss issues and review plans.
There were also three Operational Orders, each prepared by a different division of SYP.
F Division was responsible for policing the area where Hillsborough Stadium was located. The F Division Operational Order was the main one for the match and involved the most officers.
D Division was responsible for policing Sheffield city centre, including the main railway station. The D Division Operational Order covered operations beginning the night before the match.
Road Traffic Division was responsible for road safety and traffic flow on roads in South Yorkshire. It had no responsibility for roads in other forces’ jurisdictions, which covered the main part of the journey from either Liverpool or Nottingham to Sheffield.
For F Division, Ch Supt Mole appointed a planning team of three officers: Supt Murray, who was his regular deputy match commander at league matches, Chief Inspector David Beal (Ch Insp Beal) and Inspector Steven Sewell (Insp Sewell). The latter two both had considerable experience in planning police operations for matches at the stadium.
In his 1989 account, Supt Murray recalled meeting with Ch Supt Mole on 20 March to start the process. He said that “as this was a repeat of the same fixture the previous year, which had passed without serious incident we decided to base the order on the previous year's event.”
However, Supt Murray also said he was “asked by Chief Superintendent Mole to aim for a manpower reduction on 1988 of 10% in the interest of most effective and efficient utilisation of resources as it was to my knowledge that the previous year, some officers had been under employed.”
In the same account, Supt Murray said that following the 1988 game, he had identified a number of areas where he considered arrangements could be improved. None of these referred to overcrowding. Supt Murray did, however, refer to reinforcing security on the perimeter track at the end of the game to prevent a pitch invasion as occurred in 1988, and instructing officers in the West Stand to be particularly vigilant about preventing spectators from climbing into that stand from the terraces below.
A planning meeting was arranged for 22 March 1989 at Hammerton Road Police Station. The meeting was chaired by Ch Supt Mole and attended by the core planning team plus representatives of other organisations involved in the match, such as British Rail, local public transport providers and the Highways Authority of the County Council. Representatives of SYP’s D Division and Road Traffic Division also attended the meeting. No one from SWFC was present.
Supt Greenwood and Supt Marshall were both there; both had been sector commanders at the 1988 game and were selected by Ch Supt Mole to serve as sector commanders again for the 1989 Semi-Final. Ch Supt Duckenfield also attended, having been appointed as chief superintendent of F Division, taking effect from 27 March 1989. This meant he would be in post for the 1989 Semi-Final and would serve as match commander. According to his own accounts, and those of others present, he did not contribute to the meeting.
No minutes or other notes have been found for this meeting. Notes were first sought in 1989, shortly after the disaster, by SYP colleagues and then by WMP, but could not be located. Operation Resolve has also examined all available documentation but has not found anything relevant. The details of the planning meeting are therefore taken from the accounts of those present.
The overarching impression is that the meeting largely confirmed the intention to repeat arrangements from the previous year, with just a few changes, such as around traffic operations.
Police Sergeant Kenneth Jones (PS Jones) was one of the officers responsible for producing the D Division Operational Order. He commented that “The tone of the meeting from memory was that the F order and the D order would be based on the previous year.” However, he said that he and his colleague wrote the D Division Operational Order from scratch.
PS Jones also said that at the meeting on 22 March 1989, he arranged for further meetings with South Yorkshire Transport (SYT), British Transport Police (BTP), British Rail and the SYP Road Traffic Division. These meetings did not include the F Division planning team, but he did liaise with Insp Sewell in respect of the unloading points for the SYT buses.
Under the terms of reference for the managed investigation, Operation Resolve investigated: Planning and preparation for the match by the police, including organisational and individual decision making in relation to:
a) the resourcing of the event b) any role played by the police in allocation of areas within the ground to the visiting teams’ supporters c) the arrangements for the policing of the match, including arrangements for the arrival of supporters and their management outside the stadium d) the arrangements (or lack of) for precise monitoring of the crowd numbers and their safety within the pens at the Leppings Lane end
What was found?
• Though SYP officers have repeatedly insisted that their planning for the 1989 Semi-Final was broadly the same as for the 1988 Semi-Final involving the same teams, there were several important differences, including changes in key personnel. No allowances were made for these changes.
• For the 1989 Semi-Final, there was a 14% reduction in the number of officers on duty compared to the previous year. In the area where Liverpool supporters would arrive, there were 21% fewer officers on duty. SYP had intended to reduce the number of officers on duty by just 10%.
• A significant change made by SWFC to entrance arrangements for the terraces at the Leppings Lane end meant that all 10,100 Liverpool supporters who had standing tickets had to enter through just seven turnstiles. For these spectators to get in on time, each of the turnstiles would have had to operate continuously at maximum speed for almost two hours. It is not clear whether any SYP senior officers understood the potential consequences of this change.
• There were various gaps and inconsistencies in the key planning documents developed by SYP, known as Operational Orders. A major gap was a total absence of contingency plans with clear tactics to address known risks that had occurred at previous matches, including crushing on the West Terrace. Another was around responsibility for monitoring capacity on the West Terrace to prevent such crushing occurring.
• The three SYP divisions involved in the police operation all developed their own Operational Order without working together. They were approved by senior officers in each division, without looking at the other Orders. This resulted in a lack of coordination. Some accounts suggest that the Force Control Room was supposed to provide a coordinating role, but this was not documented anywhere. Beyond that, SYP relied solely on briefing meetings led by the match commander to bring the different divisions’ activities together.
• The replacement of the highly experienced match commander Ch Supt Mole was poorly timed. It was a direct result of the decision to move Ch Supt Mole from the role of divisional commander for F Division and to replace him with the newly promoted Ch Supt Duckenfield. There was an unwritten policy that the divisional commander would be match commander at Hillsborough Stadium.
• There is no definitive explanation for the decision and no evidence that Ch Supt Duckenfield’s appointment as divisional commander was inappropriate or conducted improperly. However, it meant that someone who had never previously commanded a match at Hillsborough Stadium was given responsibility for a major game, with just a few weeks’ notice.
Significant new evidence
The Operational Orders and police planning for the 1989 FA Cup Semi-Final have been examined by a range of previous investigations and inquiries. In this investigation, Operation Resolve was able to draw on the views of Douglas Hopkins, a former Metropolitan Police chief superintendent with a wealth of experience commanding football matches in the 1980s and 1990s. Mr Hopkins was appointed by the Goldring Inquests as an expert witness on the policing standards of the day. He also gave evidence at the criminal trials of Ch Supt Duckenfield and Mr Mackrell.
