Engaging with communities

We work closely with communities to understand and respond to their concerns, building confidence in the police complaints system.

Our aim is to create a police complaints system that the public trust and are confident will deliver fair, independent and just outcomes. In order to achieve this, it’s essential that we listen, understand and respond to the needs of those who use our services, or those who will use them in the future.

We cannot achieve this in isolation. Building confidence in the police complaints system means working closely with stakeholders and communities to understand and respond to their concerns. 

One of our key objectives within our strategic plan is to increase awareness and confidence in our work. To help achieve this, we adapt our planned engagement in each of our regions across England and Wales so that people with the lowest confidence in policing can share their experiences. 

We also hold meetings with groups from a range of different backgrounds to discuss our ongoing investigations, to provide information about the right to complain and how to make a complaint, and to learn from them. 

I wanted to say a huge thank you for your time and energy yesterday. Please pass on my massive thanks to the rest of the team. The young peoples' knowledge has increased so much. Emily Heath, Youth Participation Lead for London’s Violence Reduction Unit

Our engagement with communities

I just want to say a huge thank you again for the visits, the young people really benefited from it and would like you to come back an talk to them some more about stop and search. Thank you again for being approachable and allowing our young people to feel comfortable enough to confide in you. Kate Ribchester, Brunswick centre, Kirklees

How can your community organisation get involved?

We work to engage and get input from a range of communities. If you want your organisation to get involved, please contact our team. Email us