Contact us

When you come into contact with us you can expect a high standard of service. We are committed to providing a fair and accessible service to all.
IOPC colleagues on a staircase

Call us

0300 020 0096

We welcome telephone calls in Welsh (option 2).

Lines are open Monday to Friday, 9am to 5pm. Calls may be recorded for training and monitoring purposes. Please note, lines are closed on bank holidays.

To make a complaint about the police, please use our online complaints form.

Email us

[email protected]

We aim to respond to any direct queries within ten working days, but this may not be possible during exceptionally busy periods. We advise you read our automatic acknowledgement email that covers many questions about the process before chasing a response from us. Please note that our computer systems are not able to receive attachments larger than 7.5 megabytes in size.

Write to us

We encourage you to contact us by email, rather than post. All correspondence and supporting documentation received will be copied electronically. The paperwork will then be securely destroyed after 21 days unless the sender requests that the originals be retained, in which case they will be returned by standard delivery post. You can write to us at: 

Independent Office for Police Conduct (IOPC) 
PO Box 473
M33 0BW

Text relay

If you require text relay services to communicate with us, please call 18001 020 8104 1220. You will need the Relay UK app installed on your phone or computer to use this service. 

We also offer access to our services through British Sign Language, please contact our enquiries team for further details.

Media enquiries

We have a dedicated press office who handle all media enquiries. Check who is the best member of our team to contact to answer your enquiry.

Report Line for police

Find out more about our Report Line for police officers and staff who want to report potential issues of concern or wrongdoing.

Feedback or complaints about the IOPC

Let us know about the service you have received from us, give us a compliment or make a complaint.

Data protection

We have a designated Data Protection Officer. Please email us if you have any concerns about the way we collect, handle or process your data.

Our service standards

We are  committed to providing the highest possible standard of customer service. Our service standards set out how we will work with you, and what you can expect from us. Our service standards