Contact us
Reduced capacity in contact centre
We are currently experiencing a high volume of calls. If you call our Customer Contact Centre, you may experience a significant wait time.
We apologise for the inconvenience this may cause, however, we encourage you to read the information on our website and follow our FAQs for advice regarding the complaints process. You can submit a police complaint via the IOPC online form or contact the police force directly.
Call us
We welcome telephone calls in Welsh (option 2).
Lines are open Monday to Friday, 9am to 5pm. Calls may be recorded for training and monitoring purposes. Please note, lines are closed on bank holidays.
To make a complaint about the police, please use our online complaints form.
Please note, if you are contacting us about something you have seen on social media, in the news, or heard about from another person, you may not be considered to be negatively affected meaning your complaint may not be processed. Further information on this is available in our Statutory guidance on the police complaints system.
Email us
Unfortunately, we are currently taking up to ten weeks to respond to any direct queries we receive. We advise you read our automatic acknowledgement email that covers many questions about the process before chasing a response from us. Please note that our computer systems are not able to receive attachments larger than 7.5 megabytes in size.
If you have copied us in to an email which is addressed to someone else, we are unlikely to respond and the email will be deleted. This applies if it is unclear if your email is directed to us, or if it relates to something outside of our remit. Such correspondence will be held for 90 days and then deleted in line with our policies.
Write to us
We encourage you to contact us by email, rather than post. All correspondence and supporting documentation received will be copied electronically. The paperwork will then be securely destroyed after 21 days unless the sender requests that the originals be retained, in which case they will be returned by standard delivery post. You can write to us at:
Independent Office for Police Conduct (IOPC)
PO Box 473
Sale
M33 0BW
Text relay
If you require text relay services to communicate with us, please call 18001 020 8104 1220. You will need the Relay UK app installed on your phone or computer to use this service.
We also offer access to our services through British Sign Language, please contact our enquiries team for further details.
Media enquiries
We have a dedicated press office who handle all media enquiries. Check who is the best member of our team to contact to answer your enquiry.
Report Line for police
Find out more about our Report Line for police officers and staff who want to report potential issues of concern or wrongdoing.Feedback or complaints about the IOPC
Let us know about the service you have received from us, give us a compliment or make a complaint.Data protection
We have a designated Data Protection Officer. Please email us if you have any concerns about the way we collect, handle or process your data.