We welcome telephone calls in Welsh (option 2).
Lines are open Monday to Friday, 9am to 5pm. Calls may be recorded for training and monitoring purposes. Please note, lines are closed on bank holidays.
To make a complaint about the police, please use our online complaints form.
We aim to respond to any direct queries within ten working days, but this may not be possible during exceptionally busy periods. We advise you read our automatic acknowledgement email that covers many questions about the process before chasing a response from us. Please note that our computer systems are not able to receive attachments larger than 7.5 megabytes in size.
Write to us
We encourage you to contact us by email, rather than post. All correspondence and supporting documentation received will be copied electronically. The paperwork will then be securely destroyed after 21 days unless the sender requests that the originals be retained, in which case they will be returned by standard delivery post. You can write to us at:
Independent Office for Police Conduct (IOPC)
PO Box 473
If you require text relay services to communicate with us, please call 18001 020 8104 1220. You will need the Relay UK app installed on your phone or computer to use this service.
We have a dedicated press office who handle all media enquiries. Check who is the best member of our team to contact to answer your enquiry.