Table 6: Number of allegations logged - what has been complained about in 2024/25

 
Police forceDelivery of duties and servicePolice powers, policies and proceduresHandling of or damage to property / premisesAccess and/or disclosure of informationUse of police vehiclesDiscriminatory behaviourAbuse of position / corruptionIndividual behavioursSexual conductDiscreditable conductOtherGrand total
Avon & Somerset3,2741,0242109982247167895314246,075
Bedfordshire94438255411479321817121,756
British Transport417407311712280148117141,092
Cambridgeshire9044934838217753524141,947
Cheshire1,332732103723876574594312,877
City of London (with Action Fraud)528732110520348014713
Cleveland1,52666724064541910558135133,187
Cumbria8314311293928571931783421,895
Derbyshire2,4359728058446265530734374,324
Devon & Cornwall2,04970473563465733831332273,509
Dorset1,05738811910127493939876252,216
Durham8864108933241621821831,654
Dyfed-Powys60822433251619813311041,081
Essex3,2271,11321410959264551,0282115286,133
Gloucestershire1,245435764749322321418492,179
Greater Manchester7,7363,711701250915521142,441531043315,786
Gwent6361633387751500761,022
Hampshire2,5821,362190162949519599626215,156
Hertfordshire1,527514114432975441201002,728
Humberside1,67661152101311711243471042,857
Kent3,5661,46714715032201867061749306,451
Lancashire2,3731,06911511635122554681017654,445
Leicestershire1,53958612572301083146733122,976
Lincolnshire1,16651143472231161951982,049
Merseyside1,35071220277564624360215392,883
Metropolitan15,4534,058480313177646801,0036213538322,790
Norfolk4763473511250232365101,186
North Wales4452491829720141781330641,067
North Yorkshire6793803840382613171530421,462
Northamptonshire1,17745554651756302524522,117
Northumbria2,8241,27227224285143331,081452606,221
Nottinghamshire1,88767810242338444394821293,322
South Wales2,7101,033223125842291301,1261141215,733
South Yorkshire1,9607186859198552389829143,401
Staffordshire1,70364910758304111441912273,088
Suffolk403259252745229189010989
Surrey1,9051,08322718870124315091149734,270
Sussex2,21994410760201372446910551144,159
Thames Valley3,0981,2191471035919951392715355,325
Warwickshire59817921311925716106191,066
West Mercia1,275455113332844624841492,229
West Midlands3,6671,2661448745169836421446546,217
West Yorkshire2,54793018812851263463681428214,584
Wiltshire920499784244751332881842,029
Total91,36035,8345,6903,5181,7664,8321,61420,4814041,0311,716168,246
% of Grand Total54213213112011100

*The number of allegations logged presented in this table are only those with a category recorded. Therefore they may not match the actual number of allegations logged presented in Table 5.

Table 5: Number of allegations logged in 2024/25

 
Police forceNumber of allegationsNumber of employees*Allegations per 1,000 employees
Avon & Somerset6,0756,657913
Bedfordshire1,7562,745640
British Transport1,0924,952221
Cambridgeshire1,9472,809693
Cheshire2,8774,192686
City of London (with Action Fraud)7131,606444
Cleveland3,1872,5341,258
Cumbria1,8952,178870
Derbyshire4,3243,9481,095
Devon & Cornwall3,5096,843513
Dorset2,2162,901764
Durham1,6542,525655
Dyfed-Powys1,0812,247481
Essex6,1336,393959
Gloucestershire2,1792,739796
Greater Manchester15,78613,0421,210
Gwent1,0222,596394
Hampshire5,1566,294819
Hertfordshire2,7284,461612
Humberside2,8573,933726
Kent6,4516,999922
Lancashire4,4456,291707
Leicestershire2,9764,246701
Lincolnshire2,0492,382860
Merseyside2,8837,062408
Metropolitan22,79048,760467
Norfolk1,1863,480341
North Wales1,0673,152339
North Yorkshire1,4623,127468
Northamptonshire2,1172,757768
Northumbria6,2216,0441,029
Nottinghamshire3,3244,098811
South Wales5,7336,733851
South Yorkshire3,4015,561612
Staffordshire3,0893,817809
Suffolk9892,597381
Surrey4,2704,397971
Sussex4,1595,898705
Thames Valley5,3259,470562
Warwickshire1,0662,049520
West Mercia2,2294,480498
West Midlands6,21712,512497
West Yorkshire4,58410,782425
Wiltshire2,0292,578787
Total168,249254,867660

The figures for City of London include allegations logged in relation to ‘Action Fraud’. Action Fraud is the UK’s national reporting centre for fraud and cybercrime. The service is run by the City of London Police, which is the national policing lead for economic crime.

*'Number of employees' is taken from the Home Office publication Police Workforce, England and Wales, 31 March 2024.

Table 4: Reasons complaint cases recorded under Schedule 3 in 2024/25

 
Police forceNature of allegation(s)Body responsible for initial handling decidesComplainant wishes the complaint to be recordedDissatisfaction after initial handlingTotal recorded under Schedule 3
N%N%N%N% 
Avon & Somerset580453392621717146111,282
Bedfordshire10341341439167430250
British Transport1375113515610439269
Cambridgeshire122335916611712734369
Cheshire18819332341811828329984
City of London (with Action Fraud)917203836203852
Cleveland113124902622767340
Cumbria62346234844827180
Derbyshire128145966313614839943
Devon & Cornwall9710858862522221,002
Dorset25938311467812294677
Durham48372213106651129
Dyfed-Powys4111233628021216375
Essex558355153230019230141,603
Gloucestershire1413126358235266453
Greater Manchester283159675136919287151,906
Gwent976510079129127
Hampshire411017142541313834404
Hertfordshire14437852232813133392
Humberside4210149371042610827403
Kent450346314760246181,333
Lancashire201311352126841487652
Leicestershire2702481673203131,119
Lincolnshire1827982362463766970
Merseyside127321931199155166
Metropolitan30992,501705501520463,564
Norfolk86301174051183512289
North Wales7833692963272611236
North Yorkshire6371389953116187
Northamptonshire84249727661811031357
Northumbria41873 011620356569
Nottinghamshire102245112441023655433
South Wales352164021,86082402,256
South Yorkshire156253114912920406636
Staffordshire188351833422414227535
Suffolk57241114735153414237
Surrey6811128202944615224642
Sussex5657797310210128121,065
Thames Valley301181,0036115810185111,647
Warwickshire2114734718124227154
West Mercia211405367255621265
West Midlands45952184211181312914890
West Yorkshire8075857414811385281,397
Wiltshire89211964554129422433
Total7,5932412,831406,465205,2831632,172

Table 3: Time taken to log complaints and contact complainants in 2024/25 (customer perspective)

 
Police forceAverage days to log complaintsAverage days to contact complainants
Action Fraud64
Avon & Somerset59
Bedfordshire42
British Transport22
Cambridgeshire55
Cheshire22
City of London (with Action Fraud)64
Cleveland11
Cumbria33
Derbyshire46
Devon & Cornwall8980
Dorset66
Durham11
Dyfed-Powys67
Essex38
Gloucestershire735
Greater Manchester45
Gwent5126
Hampshire12
Hertfordshire22
Humberside11
Kent55
Lancashire03
Leicestershire22
Lincolnshire102
Merseyside217
Metropolitan76
Norfolk27
North Wales23
North Yorkshire6356
Northamptonshire21
Northumbria1017
Nottinghamshire76
South Wales1010
South Yorkshire1711
Staffordshire68
Suffolk27
Surrey25
Sussex1516
Thames Valley23
Warwickshire11
West Mercia24
West Midlands221
West Yorkshire47
Wiltshire44
Total79

Table 2: Number of complaint cases logged per 1,000 employees in 2024/25

 
Police forceNumber of complaint casesNumber of employees*Complaint cases per 1,000 employees
Avon & Somerset2,8356,657426
Bedfordshire1,1112,745405
British Transport8114,952164
Cambridgeshire1,1412,809406
Cheshire1,6914,192403
City of London (with Action Fraud)5701,606348
Cleveland2,1092,534832
Cumbria1,1172,178513
Derbyshire1,8013,948456
Devon & Cornwall1,3546,843198
Dorset1,3252,901457
Durham9602,525380
Dyfed-Powys8932,247397
Essex3,1636,393495
Gloucestershire1,4742,739538
Greater Manchester6,66413,042511
Gwent6242,596240
Hampshire3,7526,294596
Hertfordshire1,4744,461330
Humberside1,6823,933428
Kent3,4806,999497
Lancashire1,9986,291318
Leicestershire1,5374,246362
Lincolnshire1,2632,382530
Merseyside2,2937,062325
Metropolitan12,03948,760247
Norfolk3803,480109
North Wales5683,152180
North Yorkshire1,1743,127375
Northamptonshire1,1582,757420
Northumbria3,3006,044546
Nottinghamshire1,7084,098417
South Wales2,9346,733436
South Yorkshire1,4065,561253
Staffordshire1,8113,817474
Suffolk3202,597123
Surrey2,6484,397602
Sussex2,2585,898383
Thames Valley4,0179,470424
Warwickshire9422,049460
West Mercia1,9224,480429
West Midlands4,13012,512330
West Yorkshire3,77210,782350
Wiltshire1,3312,578516
Total94,940254,867373

*'Number of employees' is taken from the Home Office publication Police Workforce, England and Wales, 31 March 2024.

Table 1: Number of complaint cases logged in 2024/25

 
Police forceComplaint
cases logged
Avon & Somerset2,835
Bedfordshire1,111
British Transport811
Cambridgeshire1,141
Cheshire1,691
City of London (with Action Fraud)570
Cleveland2,109
Cumbria1,117
Derbyshire1,801
Devon & Cornwall1,354
Dorset1,325
Durham960
Dyfed-Powys893
Essex3,163
Gloucestershire1,474
Greater Manchester6,664
Gwent624
Hampshire3,752
Hertfordshire1,474
Humberside1,682
Kent3,480
Lancashire1,998
Leicestershire1,537
Lincolnshire1,263
Merseyside2,293
Metropolitan12,039
Norfolk380
North Wales568
North Yorkshire1,174
Northamptonshire1,158
Northumbria3,300
Nottinghamshire1,708
South Wales2,934
South Yorkshire1,406
Staffordshire1,811
Suffolk320
Surrey2,648
Sussex2,258
Thames Valley4,017
Warwickshire942
West Mercia1,922
West Midlands4,130
West Yorkshire3,772
Wiltshire1,331
Total94,940

The figures for City of London include complaint cases logged in relation to ‘Action Fraud’. Action Fraud is the UK’s national reporting centre for fraud and cybercrime. The service is run by the City of London Police, which is the national policing lead for economic crime. Further details on these two organisations separately is available via the IOPC website.

The names of those who were unlawfully killed

Adam Edward Spearritt, 14 years old
Alan Johnston, 29 
Alan McGlone, 28 
Andrew Devine, 55 (22 at the time of the disaster)
Anthony David Bland, 22 (18 at the time of the disaster)
Anthony Peter Kelly, 29 
Arthur Horrocks, 41 
Barry Glover, 27
Barry Sidney Bennett, 26 
Brian Christopher Matthews, 38 
Carl Brown, 18 
Carl Darren Hewitt, 17
Carl David Lewis, 18 
Carl William Rimmer, 21
Christine Anne Jones, 27 
Christopher Barry Devonside, 18
Christopher Edwards, 29
Christopher James Traynor, 26 
Colin Andrew Hugh William Sefton, 23
Colin Mark Ashcroft, 19 
Colin Wafer, 19
David George Rimmer, 38
David Hawley, 39
David John Benson, 22
David Leonard Thomas, 23
David Steven Brown, 25 
David William Birtle, 22 
David William Mather, 19
Derrick George Godwin, 24 
Eric George Hughes, 42
Eric Hankin, 33 
Francis Joseph McAllister, 27
Gary Christopher Church, 19
Gary Collins, 22 
Gary Harrison, 27 
Gary Philip Jones, 18
Gerard Bernard Patrick Baron, 67 
Gordon Rodney Horn, 20
Graham John Roberts, 24 
Graham John Wright, 17 
Henry Charles Rogers, 17
Ian David Whelan, 19 
Ian Thomas Glover, 20
Inger Shah, 38
James Gary Aspinall, 18
James Philip Delaney, 19 
James Robert Hennessy, 29
John Alfred Anderson, 62 
John McBrien, 18 
Jonathon Owens, 18 
Jon-Paul Gilhooley, 10 
Joseph Clark, 29 
Joseph Daniel McCarthy, 21
Keith McGrath, 17
Kester Roger Marcus Ball, 16 
Kevin Daniel Williams, 15 
Kevin Tyrrell, 15 
Lee Nicol, 14 
Marian Hazel McCabe, 21
Martin Kenneth Wild, 29 
Martin Kevin Traynor, 16 
Michael David Kelly, 38 
Nicholas Michael Hewitt, 16
Nicholas Peter Joynes, 27 
Patrick John Thompson, 35
Paul Anthony Hewitson, 26
Paul Brian Murray, 14 
Paul Clark, 18 
Paul David Brady, 21 
Paul William Carlile, 19
Paula Ann Smith, 26 
Peter Andrew Burkett, 24 
Peter Andrew Harrison, 15 
Peter Francis Tootle, 21 
Peter McDonnell, 21
Peter Reuben Thompson, 30
Philip Hammond, 14
Philip John Steele, 15
Raymond Thomas Chapman, 50 
Richard Jones, 25
Roy Harry Hamilton, 34
Sarah Louise Hicks, 19
Simon Bell, 17 
Stephen Francis Harrison, 31
Stephen Francis O'Neill, 17
Stephen Paul Copoc, 20
Steven Joseph Robinson, 17
Stuart Paul William Thompson, 17 
Thomas Anthony Howard, 14 
Thomas Howard, 39
Thomas Steven Fox, 21
Tracey Elizabeth Cox, 23
Victoria Jane Hicks, 15
Vincent Michael Fitzsimmons, 34
William Roy Pemberton, 23

At the request of family members, some names have not been included in this list.

Appendix C: The role of the IOPC

The Independent Office for Police Conduct (IOPC) oversees the police complaints system in England and Wales and sets and monitors the standards by which the police should handle complaints. 

We investigate the most serious matters, including allegations of serious corruption, and cases where someone has died or been seriously injured following contact with the police. We also consider certain types of reviews from people who are dissatisfied with the way their complaint has been dealt with by a police force.

We play a vital role in improving police practice by ensuring the police are accountable for their actions and lessons are learnt. Working with our partners, service users and communities, we use evidence from our work to influence and drive changes in policing, particularly on issues that we know are affecting community and public confidence. Examples of this include our focus on race discrimination in policing and on the police response to violence against women and girls.

As part of our wider oversight work, we provide guidance to help the police handle complaints at a local level. We also monitor the performance of police force professional standards departments and we hold them to account for their performance in complaint handling.

Along with His Majesty’s Inspectorate of Constabulary and Fire and Rescue Services and the College of Policing, we assess and respond to super-complaints. Super-complaints are made by a range of organisations about broad or systemic issues that could affect public confidence in policing. We also have powers in relation to a number of other organisations that are not police forces but have police-like powers, and we investigate criminal allegations against police and crime commissioners and their deputies.

Our mission is to improve policing by independent oversight of police complaints, holding police to account and ensuring learning effects change. We use learning from our work to influence changes in policing, so that everyone is able to have trust and confidence in the police. We make our decisions completely independent of, and separate from, the police and the Government.

Police complaints statistics for England and Wales report - 2024/25

Each year, we publish statistics about the complaints that forces have logged. Our complaints statistics reports include information about the number and type of complaints made. They also set out how these complaints were subsequently dealt with, and include demographic data about who complained and who the complaint was about.

A printable version of the report is available here. The raw data tables can be downloaded here.

Appendix B: Police Discipline Code 1985

All police officers and police staff must follow the official Standards of Professional Behaviour. The standards that applied in 1989 were set out in the Police Discipline Code 1985, which was published as a Schedule to the Police (Discipline) Regulations 1985. For the purposes of both the IOPC’s and Operation Resolve’s police misconduct investigations, the conduct of officers was assessed against this Code, which set out the professional standards that officers were expected to follow at the time when any breaches of those standards may have been committed.

SCHEDULE 1: DISCIPLINE CODE 

1. Discreditable conduct, which offence is committed where a member of a police force acts in a disorderly manner or any manner prejudicial to discipline or reasonably likely to bring discredit on the reputation of the force or of the police service. 

2. Misconduct towards a member of a police force, which offence is committed where-

(a) the conduct of a member of a police force towards another such member is oppressive or abusive, or 
(b) a member of a police force assaults another such member.

3. Disobedience to orders, which offence is committed where a member of a police force, without good and sufficient cause-

(a) disobeys or neglects to carry out any lawful order, written or otherwise; 
(b) fails to comply with any requirement of a code of practice for the time being in force under section 60 or 66 of the Act of 1984; or 
(c) contravenes any provision of the Police Regulations containing restrictions on the private lives of members of police forces, or requiring him to notify the chief officer of police that he, or a relation included in his family, has a business interest within the meaning of those Regulations. 

4. Neglect of duty, which offence is committed where a member of a police force, without good and sufficient cause-

(a) neglects or omits to attend to or carry out with due promptitude and diligence anything which it is his duty as a member of a police force to attend to or carry out, or 
(b) fails to work his beat in accordance with orders, or leaves the place of duty to which he has been ordered, or having left his place of duty for an authorised purpose fails to return thereto without undue delay, or 
(c) is absent without leave from, or is late for, any duty, or 
(d) fails properly to account for, or to make a prompt and true return of, any money or property received by him in the course of his duty. 

5. Falsehood or prevarication, which offence is committed where a member of a police force-

(a) knowingly or through neglect makes any false, misleading or inaccurate oral or written statement or entry in any record or document made, kept or required for police purposes, or 
(b) either wilfully and without proper authority or through lack of due care destroys or mutilates any record or document made, kept or required for police purposes, or 
(c) without good and sufficient cause alters or erases or adds to any entry in such a record or document, or 
(d) has knowingly or through neglect made any false, misleading or inaccurate statement in connection with his appointment to the police force. 

6.  Improper disclosure of information, which offence is committed where a member of a police force-

(a) without proper authority communicates to any person, any information which he has in his possession as a member of a police force, or 
(b) makes any anonymous communication to any police authority, or any member of a police force, or 
(c) without proper authority, makes representations to the police authority or the council of any county or district comprised in the police area with regard to any matter concerning the force, or 
(d) canvasses any member of that authority or of such a council with regard to any such matter. 

For the purposes of this paragraph the Isles of Scilly shall be treated as if they were a county. 

7. Corrupt or improper practice, which offence is committed where a member of a police force-

(a) in his capacity as a member of the force and without the consent of the chief officer of police or the police authority, directly or indirectly solicits or accepts any gratuity, present or subscription, or 
(b) places himself under a pecuniary obligation to any person in such a manner as might affect his properly carrying out his duties as a member of the force, or 
(c) improperly uses, or attempts so to use, his position as a member of the force for his private advantage, or 
(d) in his capacity as a member of the force and without the consent of the chief officer of police, writes, signs or gives a testimonial of character or other recommendation with the object of obtaining employment for any person or of supporting an application for the grant of a licence of any kind. 

8. Abuse of authority, which offence is committed where a member of a police force treats any person with whom he may be brought into contact in the execution of his duty in an oppressive manner and, without prejudice to the foregoing, in particular where he-

(a) without good and sufficient cause conducts a search, or requires a person to submit to any test or procedure, or makes an arrest; or 
(b) uses any unnecessary violence towards any prisoner or any other person with whom he may be brought into contact in the execution of his duty, or improperly threatens any such person with violence; or 
(c) is abusive or uncivil to any member of the public. 

9. Racially discriminatory behaviour, which offence is committed (without prejudice to the commission of any other offence) where a member of a police force-

(a) while on duty, on the grounds of another person's colour, race, nationality or ethnic or national origins, acts towards that other person in any such way as is mentioned in paragraph 8 (abuse of authority); 
or 
(b) in any other way, on any of those grounds, treats improperly a person with whom he may be brought into contact while on duty. 

10. Neglect of health, which offence is committed where a member of a police force, without good and sufficient cause, neglects to carry out any instructions of a medical officer appointed by the police authority or, while absent from duty on account of sickness, commits any act or adopts any conduct calculated to retard his return to duty. 

11. Improper dress or untidiness, which offence is committed where without good and sufficient cause a member of a police force while on duty, or while off duty but wearing uniform in a public place, is improperly dressed or is untidy in his appearance. 

12. Damage to police property, which offence is committed where a member of a police force-

(a) wilfully or through lack of due care causes any waste, loss or damage to any police property, or 
(b) fails to report as soon as is reasonably practicable any loss of or damage to any such property issued to, or used by him, or entrusted to his care. 

13. Drunkenness, which offence is committed where a member of a police force renders himself unfit through drink for duties which he is or will be required to perform or which he may reasonably foresee having to perform.

14. Drinking on duty or soliciting drink, which offence is committed where a member of a police force, while on duty-

(a) without proper authority, drinks, or receives from any other person, any intoxicating liquor, or 
(b) demands, or endeavours to persuade any other person to give him, or to purchase or obtain for him, any intoxicating liquor. 

15. Entering licensed premises, which offence is committed where a member of a police force-

(a) while on duty, or 
(b) while off duty but wearing uniform, without good and sufficient cause, enters any premises in respect of which a licence or permit has been granted in pursuance of the law relating to liquor licensing or betting and gaming or regulating places of entertainment.

16. Criminal conduct, which offence is committed where a member of a police force has been found guilty by a court of law of a criminal offence. 

17. Being an accessory to a disciplinary offence, which offence is committed where a member of a police force incites, connives at or is knowingly an accessory to any offence against discipline.

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