• Read more about Table 8: Gender of complainants in 2024/25

Complainants are only counted once in this table regardless of how many complaints they have made throughout the year.

• Read more about Table 7: Number of allegations logged - what has been complained about and subcategories in 2024/25

The number of allegations logged presented in this table are only those with a category recorded. Therefore they may not match the actual number of allegations logged presented in Table 5.

*The erroneous categorisation in 'Use of police vehicles' is a typographical error only and can be conisdered valid to the category.

• Read more about Table 6: Number of allegations logged - what has been complained about in 2024/25

*The number of allegations logged presented in this table are only those with a category recorded. Therefore they may not match the actual number of allegations logged presented in Table 5.

• Read more about Table 5: Number of allegations logged in 2024/25

The figures for City of London include allegations logged in relation to ‘Action Fraud’. Action Fraud is the UK’s national reporting centre for fraud and cybercrime. The service is run by the City of London Police, which is the national policing lead for economic crime.

*'Number of employees' is taken from the Home Office publication Police Workforce, England and Wales, 31 March 2024.

• Read more about Table 4: Reasons complaint cases recorded under Schedule 3 in 2024/25

• Read more about Table 3: Time taken to log complaints and contact complainants in 2024/25 (customer perspective)

• Read more about Table 2: Number of complaint cases logged per 1,000 employees in 2024/25

*'Number of employees' is taken from the Home Office publication Police Workforce, England and Wales, 31 March 2024.

• Read more about Table 1: Number of complaint cases logged in 2024/25

The figures for City of London include complaint cases logged in relation to ‘Action Fraud’. Action Fraud is the UK’s national reporting centre for fraud and cybercrime. The service is run by the City of London Police, which is the national policing lead for economic crime. Further details on these two organisations separately is available via the IOPC website.

• Read more about The names of those who were unlawfully killed

Adam Edward Spearritt, 14 years old
Alan Johnston, 29 
Alan McGlone, 28 
Andrew Devine, 55 (22 at the time of the disaster)
Anthony David Bland, 22 (18 at the time of the disaster)
Anthony Peter Kelly, 29 
Arthur Horrocks, 41 
Barry Glover, 27
Barry Sidney Bennett, 26 
Brian Christopher Matthews, 38 
Carl Brown, 18 
Carl Darren Hewitt, 17
Carl David Lewis, 18 
Carl William Rimmer, 21
Christine Anne Jones, 27 
Christopher Barry Devonside, 18
Christopher Edwards, 29
Christopher James Traynor, 26 
Colin Andrew Hugh William Sefton, 23
Colin Mark Ashcroft, 19 
Colin Wafer, 19
David George Rimmer, 38
David Hawley, 39
David John Benson, 22
David Leonard Thomas, 23
David Steven Brown, 25 
David William Birtle, 22 
David William Mather, 19
Derrick George Godwin, 24 
Eric George Hughes, 42
Eric Hankin, 33 
Francis Joseph McAllister, 27
Gary Christopher Church, 19
Gary Collins, 22 
Gary Harrison, 27 
Gary Philip Jones, 18
Gerard Bernard Patrick Baron, 67 
Gordon Rodney Horn, 20
Graham John Roberts, 24 
Graham John Wright, 17 
Henry Charles Rogers, 17
Ian David Whelan, 19 
Ian Thomas Glover, 20
Inger Shah, 38
James Gary Aspinall, 18
James Philip Delaney, 19 
James Robert Hennessy, 29
John Alfred Anderson, 62 
John McBrien, 18 
Jonathon Owens, 18 
Jon-Paul Gilhooley, 10 
Joseph Clark, 29 
Joseph Daniel McCarthy, 21
Keith McGrath, 17
Kester Roger Marcus Ball, 16 
Kevin Daniel Williams, 15 
Kevin Tyrrell, 15 
Lee Nicol, 14 
Marian Hazel McCabe, 21
Martin Kenneth Wild, 29 
Martin Kevin Traynor, 16 
Michael David Kelly, 38 
Nicholas Michael Hewitt, 16
Nicholas Peter Joynes, 27 
Patrick John Thompson, 35
Paul Anthony Hewitson, 26
Paul Brian Murray, 14 
Paul Clark, 18 
Paul David Brady, 21 
Paul William Carlile, 19
Paula Ann Smith, 26 
Peter Andrew Burkett, 24 
Peter Andrew Harrison, 15 
Peter Francis Tootle, 21 
Peter McDonnell, 21
Peter Reuben Thompson, 30
Philip Hammond, 14
Philip John Steele, 15
Raymond Thomas Chapman, 50 
Richard Jones, 25
Roy Harry Hamilton, 34
Sarah Louise Hicks, 19
Simon Bell, 17 
Stephen Francis Harrison, 31
Stephen Francis O'Neill, 17
Stephen Paul Copoc, 20
Steven Joseph Robinson, 17
Stuart Paul William Thompson, 17 
Thomas Anthony Howard, 14 
Thomas Howard, 39
Thomas Steven Fox, 21
Tracey Elizabeth Cox, 23
Victoria Jane Hicks, 15
Vincent Michael Fitzsimmons, 34
William Roy Pemberton, 23

At the request of family members, some names have not been included in this list.

• Read more about Appendix C: The role of the IOPC

The Independent Office for Police Conduct (IOPC) oversees the police complaints system in England and Wales and sets and monitors the standards by which the police should handle complaints. 

We investigate the most serious matters, including allegations of serious corruption, and cases where someone has died or been seriously injured following contact with the police. We also consider certain types of reviews from people who are dissatisfied with the way their complaint has been dealt with by a police force.

We play a vital role in improving police practice by ensuring the police are accountable for their actions and lessons are learnt. Working with our partners, service users and communities, we use evidence from our work to influence and drive changes in policing, particularly on issues that we know are affecting community and public confidence. Examples of this include our focus on race discrimination in policing and on the police response to violence against women and girls.

As part of our wider oversight work, we provide guidance to help the police handle complaints at a local level. We also monitor the performance of police force professional standards departments and we hold them to account for their performance in complaint handling.

Along with His Majesty’s Inspectorate of Constabulary and Fire and Rescue Services and the College of Policing, we assess and respond to super-complaints. Super-complaints are made by a range of organisations about broad or systemic issues that could affect public confidence in policing. We also have powers in relation to a number of other organisations that are not police forces but have police-like powers, and we investigate criminal allegations against police and crime commissioners and their deputies.

Our mission is to improve policing by independent oversight of police complaints, holding police to account and ensuring learning effects change. We use learning from our work to influence changes in policing, so that everyone is able to have trust and confidence in the police. We make our decisions completely independent of, and separate from, the police and the Government.