Independent Office for Police Conduct (IOPC)


Police force	IOPC reviews - not investigated		IOPC reviews - investigation		Total
Police force	N	%	N	%	N
Avon & Somerset	47	61	30	39	77
Bedfordshire	14	44	18	56	32
British Transport	0	0	3	100	3
Cambridgeshire	14	52	13	48	27
Cheshire	22	65	12	35	34
City of London (with Action Fraud)	1	25	3	75	4
Cleveland	2	50	2	50	4
Cumbria	3	43	4	57	7
Derbyshire	29	59	20	41	49
Devon & Cornwall	49	82	11	18	60
Dorset	25	74	9	26	34
Durham	25	64	14	36	39
Dyfed-Powys	13	68	6	32	19
Essex	63	54	54	46	117
Gloucestershire	12	75	4	25	16
Greater Manchester	131	83	27	17	158
Gwent	0	0	7	100	7
Hampshire	44	66	23	34	67
Hertfordshire	17	49	18	51	35
Humberside	9	45	11	55	20
Kent	12	26	35	74	47
Lancashire	20	45	24	55	44
Leicestershire	31	76	10	24	41
Lincolnshire	11	58	8	42	19
Merseyside	6	35	11	65	17
Metropolitan	413	64	233	36	646
Norfolk	16	70	7	30	23
North Wales	21	62	13	38	34
North Yorkshire	7	50	7	50	14
Northamptonshire	8	50	8	50	16
Northumbria	8	13	56	88	64
Nottinghamshire	6	30	14	70	20
South Wales	113	76	35	24	148
South Yorkshire	27	87	4	13	31
Staffordshire	7	41	10	59	17
Suffolk	16	48	17	52	33
Surrey	12	48	13	52	25
Sussex	0	0	4	100	4
Thames Valley	4	6	59	94	63
Warwickshire	3	38	5	63	8
West Mercia	0	0	0	0	0
West Midlands	83	69	38	31	121
West Yorkshire	122	78	35	22	157
Wiltshire	15	56	12	44	27
Total	1,481	61	947	39	2,428

*The IOPC counts any reviews relating to Action Fraud under City of London's figures.

Table 24: Applications for a review received by LPBs in 2024/25

Read more about Table 24: Applications for a review received by LPBs in 2024/25


Police force	LPB reviews - not investigated		LPB reviews - investigation		Total LPB reviews received
Police force	N	%	N	%	N
Avon & Somerset	136	97	4	3	140
Bedfordshire	32	100	0	0	32
British Transport	38	97	1	3	39
Cambridgeshire	38	100	0	0	38
Cheshire	108	99	1	1	109
City of London (with Action Fraud)	3	100	0	0	3
Cleveland	68	99	1	1	69
Cumbria	44	100	0	0	44
Derbyshire	106	99	1	1	107
Devon & Cornwall	82	99	1	1	83
Dorset	94	98	2	2	96
Durham	26	100	0	0	26
Dyfed-Powys	61	100	0	0	61
Essex	113	90	12	10	125
Gloucestershire	49	100	0	0	49
Greater Manchester	231	100	1	0	232
Gwent	43	98	1	2	44
Hampshire	48	100	0	0	48
Hertfordshire	65	100	0	0	65
Humberside	92	100	0	0	92
Kent	243	100	1	0	244
Lancashire	56	100	0	0	56
Leicestershire	170	100	0	0	170
Lincolnshire	126	99	1	1	127
Merseyside	52	95	3	5	55
Metropolitan	352	89	45	11	397
Norfolk	29	100	0	0	29
North Wales	28	100	0	0	28
North Yorkshire	29	78	8	22	37
Northamptonshire	66	100	0	0	66
Northumbria	7	9	70	91	77
Nottinghamshire	124	94	8	6	132
South Wales	99	97	3	3	102
South Yorkshire	57	100	0	0	57
Staffordshire	117	100	0	0	117
Suffolk	25	100	0	0	25
Surrey	151	99	2	1	153
Sussex	221	100	0	0	221
Thames Valley	47	28	121	72	168
Warwickshire	16	48	17	52	33
West Mercia	52	98	1	2	53
West Midlands	104	99	1	1	105
West Yorkshire	257	100	0	0	257
Wiltshire	33	92	3	8	36
Total	3,938	93	309	7	4,247

Table 23: Actions on complaint cases handled under Schedule 3 in 2024/25

Read more about Table 23: Actions on complaint cases handled under Schedule 3 in 2024/25

Action	Number	%
Organisational learning	813	1
Learning from reflection	5,009	5
Policy/procedure review	28	0
Goodwill gesture	28	0
Apology	3,493	4
Debrief of original incident	2,874	3
Explanation provided	56,317	62
Referral to RPRP	1,426	2
Unsatisfactory Performance Procedure (UPP)	29	0
Misconduct proceedings	218	0
Other actions following a case to answer decision	139	0
Other actions (or action not recorded)	1,316	1
No further action	19,619	21
Total	91,309	100

Not all of the available actions arising from the complaint handling are shown. The actions presented in the table are those that focus on putting the issue right and preventing it from happening again.

Table 22: Actions on complaint cases handled outside of Schedule 3 in 2024/25

Read more about Table 22: Actions on complaint cases handled outside of Schedule 3 in 2024/25

Action	Number	%
Organisational learning	272	0
Learning from reflection	1,991	3
Policy/procedure review	59	0
Goodwill gesture	114	0
Apology	6,555	9
Debrief of original incident	545	1
Explanation provided	45,379	63
No further action	8,079	11
Other action (or action not recorded)	8,985	12
Total	71,979	100

Table 21: Time taken to finalise complaint cases in 2024/25

Read more about Table 21: Time taken to finalise complaint cases in 2024/25


Police force	Number of valid complaint cases finalised outside of Schedule 3*	Average number of days to finalise outside of Schedule 3	Number of valid complaint cases finalised under of Schedule 3*	Average number of days to finalise under of Schedule 3 (inc suspension)	Average number of days to finalise under of Schedule 3 (exc suspension)
Avon & Somerset	1,543	14	1,104	123	119
Bedfordshire	1,075	53	241	140	136
British Transport	534	11	243	45	43
Cambridgeshire	811	29	344	130	126
Cheshire	668	21	953	69	61
City of London (with Action Fraud)	423	123	50	133	133
Cleveland	1,765	15	348	128	118
Cumbria	974	19	241	125	114
Derbyshire	866	15	943	106	104
Devon & Cornwall	367	200	525	347	338
Dorset	603	50	560	130	105
Durham	815	8	199	215	188
Dyfed-Powys	474	18	378	124	121
Essex	1,517	20	1,284	148	140
Gloucestershire	773	86	208	287	253
Greater Manchester	4,737	7	1,990	133	130
Gwent	500	49	147	202	185
Hampshire	3,088	16	405	120	116
Hertfordshire	1,070	7	351	139	136
Humberside	1,244	10	334	97	91
Kent	1,927	24	1,409	114	104
Lancashire	1,304	6	684	323	317
Leicestershire	425	9	1,182	71	61
Lincolnshire	282	10	1,067	81	79
Merseyside	1,953	29	231	183	165
Metropolitan	8,339	11	4,400	202	200
Norfolk	89	36	254	180	140
North Wales	347	11	232	83	82
North Yorkshire	617	145	233	261	256
Northamptonshire	788	9	353	155	153
Northumbria	2,069	36	647	194	189
Nottinghamshire	1,224	27	447	128	121
South Wales	627	12	2,099	113	110
South Yorkshire	711	30	490	121	118
Staffordshire	1,197	13	549	131	107
Suffolk	81	42	241	179	138
Surrey	1,931	16	689	133	122
Sussex	1,154	26	1,072	80	76
Thames Valley	2,289	6	1,461	181	170
Warwickshire	801	39	140	115	100
West Mercia	1,681	25	356	160	132
West Midlands	3,110	25	778	159	153
West Yorkshire	2,344	7	1,344	102	86
Wiltshire	894	51	481	204	183
Total	60,031	22	31,687	146	138

*The number of complaint cases presented in this table are only those with valid dates that are used in the calculation for the average number of days to finalise complaint cases. Therefore they may not match the actual number of complaint cases finalised presented in Table 20.

Table 20: Number of complaint cases finalised in 2024/25

Read more about Table 20: Number of complaint cases finalised in 2024/25


	Outside of Schedule 3	Under Schedule 3	Total number of complaint cases
Police force	N	N	N
Avon & Somerset	1,543	1,104	2,647
Bedfordshire	1075	241	1,316
British Transport	534	243	777
Cambridgeshire	811	344	1,155
Cheshire	669	953	1,622
City of London (with Action Fraud)	423	50	473
Cleveland	1,765	348	2,113
Cumbria	974	241	1,215
Derbyshire	866	943	1,809
Devon & Cornwall	367	525	892
Dorset	603	560	1,163
Durham	815	199	1,014
Dyfed-Powys	474	378	852
Essex	1,517	1,284	2,801
Gloucestershire	773	208	981
Greater Manchester	4,737	1,990	6,727
Gwent	500	147	647
Hampshire	3,088	405	3,493
Hertfordshire	1070	351	1,421
Humberside	1,244	334	1,578
Kent	1,927	1,409	3,336
Lancashire	1,304	684	1,988
Leicestershire	425	1,182	1,607
Lincolnshire	282	1,067	1,349
Merseyside	1,953	231	2,184
Metropolitan	8,345	4,400	12,745
Norfolk	89	254	343
North Wales	347	232	579
North Yorkshire	617	233	850
Northamptonshire	788	353	1,141
Northumbria	2,092	647	2,739
Nottinghamshire	1,224	447	1,671
South Wales	627	2,099	2,726
South Yorkshire	711	490	1,201
Staffordshire	1,197	549	1,746
Suffolk	81	241	322
Surrey	1,931	689	2,620
Sussex	1,154	1,072	2,226
Thames Valley	2,289	1,461	3,750
Warwickshire	801	140	941
West Mercia	1,681	356	2,037
West Midlands	3,112	778	3,890
West Yorkshire	2,344	1,344	3,688
Wiltshire	894	481	1,375
Total	60,063	31,687	91,750

The figures for City of London include complaint cases logged in relation to ‘Action Fraud’. Action Fraud is the UK’s national reporting centre for fraud and cybercrime. The service is run by the City of London Police, which is the national policing lead for economic crime. Further details on these two organisations separately is available via the IOPC website.

Table 19: Decisions on allegations by how they were handled in 2024/25

Read more about Table 19: Decisions on allegations by how they were handled in 2024/25

	Outside of Schedule 3		Under Schedule 3 - not investigated		Under Schedule 3 - investigated (not subject to special procedures)		Under Schedule 3 investigated (subject to special procedures)
Allegation decision	N	%	N	%	N	%	N	%
Not resolved	3,637	5
Resolved	68,336	95
Service provided - acceptable			48,901	67	11,450	72	338	16
Service provided - not acceptable			9,844	13	1,931	12	79	4
Service provided - unable to determine			6,698	9	1499	9	38	2
No further action			5,604	8	503	3	26	1
Withdrawal			2,080	3	426	3	52	3
Regulation 41 applies			107	0	192	1	2	0
No case to answer							1081	52
Case to answer							454	22
Total	71,979	100	73,234	100	16,001	100	2,071	100

The number of allegations presented in this table may not match the totals in Table 14. This is due to a small number of finalised allegations which had recorded decisions incompatible with the way they were handled. These have been excluded from the totals.

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Table 26: Applications for a review received by the IOPC in 2024/25