Table 3: Time taken to log complaints and contact complainants in 2025/26 (customer perspective)
| Police force | Average days to log complaints | Average number of days to contact complainants |
|---|
| Avon and Somerset | 5 | 7 |
|---|
| Bedfordshire | 1 | 1 |
|---|
| British Transport | 3 | 3 |
|---|
| Cambridgeshire | 10 | 15 |
|---|
| Cheshire | 1 | 2 |
|---|
| City of London | 3 | 3 |
|---|
| Cleveland | 1 | 1 |
|---|
| Cumbria | 1 | 1 |
|---|
| Derbyshire | 3 | 4 |
|---|
| Devon and Cornwall | 59 | 54 |
|---|
| Dorset | 7 | 9 |
|---|
| Durham | 1 | 1 |
|---|
| Dyfed-Powys | 12 | 11 |
|---|
| Essex | 4 | 4 |
|---|
| Gloucestershire | 5 | 10 |
|---|
| Greater Manchester | 7 | 7 |
|---|
| Gwent | 25 | 11 |
|---|
| Hampshire | 1 | 14 |
|---|
| Hertfordshire | 8 | 10 |
|---|
| Humberside | 1 | 1 |
|---|
| Kent | 8 | 6 |
|---|
| Lancashire | 0 | 3 |
|---|
| Leicestershire | 2 | 2 |
|---|
| Lincolnshire | 4 | 4 |
|---|
| Merseyside | 2 | 5 |
|---|
| Metropolitan | 6 | 6 |
|---|
| Norfolk | 3 | 11 |
|---|
| North Wales | 3 | 3 |
|---|
| North Yorkshire | 11 | 18 |
|---|
| Northamptonshire | 2 | 1 |
|---|
| Northumbria | 13 | 17 |
|---|
| Nottinghamshire | 9 | 7 |
|---|
| Report Fraud | 3 | 2 |
|---|
| South Wales | 7 | 8 |
|---|
| South Yorkshire | 15 | 18 |
|---|
| Staffordshire | 6 | 8 |
|---|
| Suffolk | 3 | 12 |
|---|
| Surrey | 2 | 5 |
|---|
| Sussex | 7 | 7 |
|---|
| Thames Valley | 5 | 5 |
|---|
| Warwickshire | 0 | 1 |
|---|
| West Mercia | 2 | 3 |
|---|
| West Midlands | 1 | 6 |
|---|
| West Yorkshire | 8 | 11 |
|---|
| Wiltshire | 3 | 3 |
|---|
| Total average | 7 | 8 |
|---|
