Table 22: Actions on complaint cases handled outside of Schedule 3 in 2025/26
| Action | Number | % |
|---|
| Organisational learning | 336 | 0 |
|---|
| Learning from reflection | 2,316 | 3 |
|---|
| Policy/procedure review | 56 | 0 |
|---|
| Goodwill gesture | 178 | 0 |
|---|
| Apology | 6,741 | 8 |
|---|
| Debrief of original incident | 1044 | 1 |
|---|
| Explanation provided | 53,680 | 65 |
|---|
| No further action | 10,066 | 12 |
|---|
| Other action (or action not recorded) | 7,831 | 10 |
|---|
| Total | 82,248 | 100 |
|---|
