Table 21: Time taken to finalise complaint cases in 2025/26

Police force	Number of valid complaint cases finalised outside of Schedule 3*	Average number of days to finalise outside of Schedule 3	Number of valid complaint cases finalised under of Schedule 3*	Average number of days to finalise under of Schedule 3 (inc suspension)	Average number of days to finalise under of Schedule 3 (exc suspension)
Avon and Somerset	1,637	13	1,168	128	121
Bedfordshire	902	21	474	108	107
British Transport	454	14	343	61	60
Cambridgeshire	636	44	408	114	114
Cheshire	1,098	24	874	79	69
City of London	125	19	72	105	102
Cleveland	1,672	16	395	127	124
Cumbria	990	6	207	66	53
Derbyshire	747	9	1,087	115	113
Devon and Cornwall	1,831	114	2,021	501	497
Dorset	742	53	840	152	130
Durham	846	17	341	134	117
Dyfed-Powys	570	21	418	149	146
Essex	1,869	23	1,390	163	152
Gloucestershire	861	70	410	307	284
Greater Manchester	7,191	8	2,203	121	118
Gwent	474	20	278	120	117
Hampshire	3,520	18	502	155	137
Hertfordshire	981	17	488	138	133
Humberside	1,162	11	599	101	97
Kent	1,832	40	1,537	123	105
Lancashire	1,723	8	449	352	334
Leicestershire	428	7	1,225	67	56
Lincolnshire	327	9	1,014	80	78
Merseyside	2,467	30	244	167	150
Metropolitan	8,885	11	5,042	155	154
Norfolk	165	26	298	183	139
North Wales	357	11	333	92	91
North Yorkshire	1,113	93	227	353	337
Northamptonshire	1,172	8	359	164	157
Northumbria	2,890	39	853	223	217
Nottinghamshire	1,360	28	564	125	120
Report Fraud	255	198	44	217	217
South Wales	1,042	14	1,907	131	128
South Yorkshire	1,005	30	955	149	144
Staffordshire	1,252	14	475	149	122
Suffolk	142	33	253	216	155
Surrey	1,957	14	1,017	133	125
Sussex	1,477	18	901	89	81
Thames Valley	2,918	17	1,768	199	174
Warwickshire	684	25	187	96	95
West Mercia	1,726	10	367	113	89
West Midlands	2,932	23	1,072	163	152
West Yorkshire	2,771	11	1,471	101	85
Wiltshire	853	54	495	209	177
Total	70,041	23	37,575	161	151

*The number of complaint cases presented in this table are only those with valid dates that are used in the calculation for the average number of days to finalise complaint cases. Therefore they may not match the actual number of complaint cases finalised presented in Table 20.