Our governance arrangements are designed to support effective delivery of our statutory powers and responsibilities, which are set out in the Police Reform Act. 

Having good governance in place helps us to achieve our mission: 'Improving policing by independent oversight of police complaints, holding police to account and ensuring learning effects change so that everyone is able to have trust and confidence in the police.'


Unitary Board

Our service standards

Our service standards set out how we will work with you and what you can expect from us.

Our approach to transparency

Find out more about our publication scheme and how we strive to be as open and transparent as possible.

Requesting information

You can request information about our work as well as information we may hold about you.


Engaging with us on social media

We publish information on our social media channels to help explain how the police complaints system works and the role we play in it.

Welsh language standards

We are committed to providing an accessible service for Welsh language speakers.

Customer Service Excellence

Our Customer Service Excellence accreditation means you can expect to receive a high standard of service from us, whatever the outcome or decision.