How to challenge our decisions

If you have any questions or need more information about a decision we have made on an appeal, a review or an investigation, please contact the person dealing with your case. This is often the easiest way to explain the reasons for the decision and answer any questions you have. 

You should be aware that, except in limited circumstances, our appeal, review  and  investigation  decisions are final. This means that the decisions we make and communicate to those involved in our cases can only be challenged and overturned through the judicial review process. For this reason we do not accept complaints about our case decisions. 

The following information will help you understand what to consider if you are unhappy with a case-related decision made by the IOPC. 

Our service standards

Our service standards set out how we will work with you and what you can expect from us. Our service standards