Guidelines for handling allegations of discrimination

This guidance is designed to assist you in handling allegations involving discrimination, covering different stages of the complaints process.

It includes an explanation of the various types of discrimination, followed by detailed guidance on handling complaints, including the types of allegations that may arise. It also provides direction on gathering and assessing evidence.

There are specific chapters focusing on complaint handlers and decision makers. The guidance includes case studies, drawn from our engagement with practitioners, offering a range of illustrative examples that provide context and clarity.

(This document replaces the previous Independent Police Complaints Commission guidelines, which remain available for reference on the National Archive)