Recommendations - Leicestershire Police and Mitie, October 2025

The IOPC recommends that Leicestershire Police should, in collaboration with the Leicestershire Office of the Police and Crime Commissioner (OPCC), establish a regular process for assuring themselves that the contracted provider of custody detention officers (DOs) is meeting their responsibilities with respect to the training of their custody DOs. 

This recommendation has arisen following an independent investigation into a death in custody. A man was detained and placed on checks every 30 minutes. During the interval between two checks, the man covered himself with a blanket, improvised a ligature and used it to take his own life. Over the next 11 hours, DOs continued to conduct checks on the man, failing to notice he had not moved position. Some DOs recorded he was asleep and breathing. The alarm was raised after the man was requested to leave his cell for a call, 11 hours after he was last seen to move. 

During the investigation, it was identified that the force has a contracted provision of DOs via a contract arranged by the OPCC. The contract details the responsibilities of the provider, which include ensuring DOs are appropriately trained to carry out the duties specified in the contract, and for ensuring staff maintain the necessary knowledge and skills to complete their duties.

The contract also states the provider must assess competency in the workplace using recognised tools linked to a recognised qualification and that the customer can request specific competency tools to be used. However, the contract lacks any mechanism for the force and/or OPCC to assure themselves of the quality of the service provision. Some of the DOs in this case had not received training for several years, which was highlighted during the course of our investigation. 

APP is the official guidance for policing, which officers and staff are expected to take it into account when carrying out their duties. Clear rationale is required to justify not complying with APP.

College of Policing Authorised Professional Practice (APP) for detention and custody states: All custody officers and staff have undergone appropriate and adequate training. Police, contract and healthcare professionals (HCPs) understand their role and their legal responsibilities, and are operationally competent and Forces must ensure that there are appropriate governance and accountability arrangements in place for contracted and commissioned staff.

Accepted

Action taken:

• Leicestershire Police manage the training of DOs via contract management and new slides are added to the pack including, each training type e.g. first aid, manual handling, officer training etc, how many people are in date, what refreshers are due in the next three months and when the next course is. 
• It will also cover mandatory College Learn courses like the Code of Ethics, DSE, EDI.
• New CDO contracts will include all NCALTS will be completed, not just the mandatory.
• Mitie contract meetings in place where they are held to account for their training. 

The IOPC recommends that Leicestershire Police should create guidance for custody staff to support them in implementing the College of Policing Authorised Professional Practice (APP) when conducting cell checks. The guidance should include the length of cell checks, actions to be taken and what should be observed, what to do if a detainee’s face is obscured (for example, by a blanket), and that consideration should be given to the result of previous checks.

This recommendation has arisen following an independent investigation into a death in custody. A man was detained and placed on checks every 30 minutes. During the interval between two checks, the man covered himself with a blanket, improvised a ligature and used it to take his own life. Over the next 11 hours, detention officers (DOs) continued to conduct checks on the man, failing to notice he had not moved position. Some DOs recorded he was asleep and breathing. The alarm was raised after the man was requested to leave his cell for a call, 11 hours after he was last seen to move. 

Where some DOs recorded the man as asleep and breathing, some checks lasted for only a second, which is not long enough to ascertain if a sleeping detainee is breathing. The checks also did not take into account APP guidance to adjust a blanket if it is covering a sleeping detainee’s face to enable a clear view.

APP is the official guidance for policing, which officers and staff are expected to take it into account when carrying out their duties. Forces are expected to support their officers and staff to implement APP or to justify where local policy or guidance does not comply with APP. This is usually done through local guidance developed by each force.

Our investigation found that Leicestershire Police did not have local guidance to support their custody officers and staff to implement the guidance in APP. If the man had been observed for an appropriate length of time during the checks or the blanket had been adjusted, it is likely the DOs would have discovered he was dead much sooner.

Accepted

• The custody procedure has been amended to incorporate a specific section on cell visits, and this has been reviewed.
• Post the review, this was communicated to all staff. 
• The document was printed out, a copy is in all suites, and a copy was sent to the national Mitie lead trainer to ensure we are consistent and that it is included in the Mitie training.
• The procedure is published online and has a review schedule – next to be updated in June 2026.

The IOPC recommends that Mitie should work with Leicestershire Police to review their initial custody training to ensure it aligns with national standards for police custody, including how to conduct cell checks and what should be done if a detainee or their face cannot clearly be seen. This could include practical training scenarios delivered by or involving experienced custody staff/former custody staff. 

This recommendation has arisen following an independent investigation into a death in custody. A man was detained and placed on checks every 30 minutes. During the interval between two checks, the man covered himself with a blanket, improvised a ligature and used it to take his own life. Over the next 11 hours, detention officers (DOs) continued to conduct checks on the man, failing to notice he had not moved position. Some DOs recorded he was asleep and breathing. The alarm was raised after the man was requested to leave his cell for a call, 11 hours after he was last seen to move. 

Some of the DOs in this case were trained in the DO role by a previous employer, whereas others were recruited and trained by Mitie, the contracted provider of DOs for Leicestershire Police. Our investigation reviewed Mitie’s training content and found it lacked thorough guidance on how to complete cell checks, including the need to adjust a blanket obscuring a sleeping detainee’s face as required by the College of Policing Authorised Professional Practice (APP). It was also identified by the Mitie-trained DOs that the training they received was theory/classroom based, and that practical-based exercises would have been beneficial. 

APP is the official guidance for policing, which officers and staff are expected to take it into account when carrying out their duties.

Accepted

Action taken:

• Courses have been restructured to focus on cell checking, followed by practical scenario-based examples, facilitated by experienced custody staff. 

The IOPC recommends that Mitie should, in collaboration with Leicestershire Police, develop and implement a mechanism for informing their custody detention officers (DOs) of updates to national and local policies and legislation relevant to police custody, including updates to the College of Policing Authorised Professional Practice (APP). 

This recommendation has arisen following an independent investigation into a death in custody. A man was detained and placed on checks every 30 minutes. During the interval between two checks, the man covered himself with a blanket, improvised a ligature and used it to take his own life. Over the next 11 hours, detention officers (DOs) continued to conduct checks on the man, failing to notice he had not moved position. Some DOs recorded he was asleep and breathing. The alarm was raised after the man was requested to leave his cell for a call, 11 hours after he was last seen to move. 

Where some DOs recorded the man as asleep and breathing, some checks lasted for only a second, which is not long enough to ascertain if a sleeping detainee is breathing. The checks also did not take into account APP guidance to adjust a blanket if it is covering a sleeping detainee’s face to enable a clear view. APP is the official guidance for policing, which officers and staff are expected to take it into account when carrying out their duties. 

During the investigation, it was identified that the DOs had gaps in their knowledge, including of APP relevant to police custody. We have made a separate recommendation to ensure new recruits to the DO role have completed relevant training in the previous 12 months and that annual refresher training is completed by all DOs.

However, updates to policies and legislation can happen at any time so annual training alone may not be sufficient to ensure DO knowledge is consistently current and up-to-date. As contracted staff, the DOs noted they did not have the same access to resources force-employed custody officers/staff have to maintain their knowledge, so another mechanism is required to plug this gap.

Accepted

Action taken:

• Restructured line management - ration staff: manager realignment has reduced demand on individuals. 
• This ensures 1-2-1s are more frequent and changes can be communicated in person.
• Improved management of competencies so these can be reviewed, ensuring they are up-to-date. 

The IOPC recommends that Mitie review the training process for custody detention officers (DOs) to ensure new recruits have completed relevant training in the previous 12 months and that annual refresher training is completed by all custody DOs. This refresher training should include topics relating to detainee care, such as how to conduct cell checks. 

This recommendation has arisen following an independent investigation into a death in custody. A man was detained and placed on checks every 30 minutes. During the interval between two checks, the man covered himself with a blanket, improvised a ligature and used it to take his own life. Over the next 11 hours, detention officers (DOs) continued to conduct checks on the man, failing to notice he had not moved position. Some DOs recorded he was asleep and breathing. The alarm was raised after the man was requested to leave his cell for a call, 11 hours after he was last seen to move. 

During the investigation, it was identified that some of the DOs in this case were trained in the DO role by a previous employer. When the DO provision became a contracted service, the existing DOs transferred to the provider (most recently, Mitie) but did not receive any further training at that time or in the years since then. This meant they were not up-to-date with some of the requirements of their role, particularly relating to detainee care. 

Furthermore, the refresher training for DOs, as required by the contract with Mitie, does not specify any topics relevant to detainee care, including how to conduct a cell check. This meant not all of the DOs in this case were aware of more recent developments to the College of Policing Authorised Professional Practice (APP) in relation to cell checks. APP is the official guidance for policing, which officers and staff are expected to take it into account when carrying out their duties.

Accepted

• Annual refreshers have been bought in, and these include cell checking and risk assessment. 
• They are done by VR testing, CCTV audit and management observation.
• This is required from all staff at 12-month intervals.