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Action	Number	%
Organisational learning	272	0
Learning from reflection	1,991	3
Policy/procedure review	59	0
Goodwill gesture	114	0
Apology	6,555	9
Debrief of original incident	545	1
Explanation provided	45,379	63
No further action	8,079	11
Other action (or action not recorded)	8,985	12
Total	71,979	100

Table 22: Actions on complaint cases handled outside of Schedule 3 in 2024/25