Table 21: Time taken to finalise complaint cases in 2024/25


Police force	Number of valid complaint cases finalised outside of Schedule 3*	Average number of days to finalise outside of Schedule 3	Number of valid complaint cases finalised under of Schedule 3*	Average number of days to finalise under of Schedule 3 (inc suspension)	Average number of days to finalise under of Schedule 3 (exc suspension)
Avon & Somerset	1,543	14	1,104	123	119
Bedfordshire	1,075	53	241	140	136
British Transport	534	11	243	45	43
Cambridgeshire	811	29	344	130	126
Cheshire	668	21	953	69	61
City of London (with Action Fraud)	423	123	50	133	133
Cleveland	1,765	15	348	128	118
Cumbria	974	19	241	125	114
Derbyshire	866	15	943	106	104
Devon & Cornwall	367	200	525	347	338
Dorset	603	50	560	130	105
Durham	815	8	199	215	188
Dyfed-Powys	474	18	378	124	121
Essex	1,517	20	1,284	148	140
Gloucestershire	773	86	208	287	253
Greater Manchester	4,737	7	1,990	133	130
Gwent	500	49	147	202	185
Hampshire	3,088	16	405	120	116
Hertfordshire	1,070	7	351	139	136
Humberside	1,244	10	334	97	91
Kent	1,927	24	1,409	114	104
Lancashire	1,304	6	684	323	317
Leicestershire	425	9	1,182	71	61
Lincolnshire	282	10	1,067	81	79
Merseyside	1,953	29	231	183	165
Metropolitan	8,339	11	4,400	202	200
Norfolk	89	36	254	180	140
North Wales	347	11	232	83	82
North Yorkshire	617	145	233	261	256
Northamptonshire	788	9	353	155	153
Northumbria	2,069	36	647	194	189
Nottinghamshire	1,224	27	447	128	121
South Wales	627	12	2,099	113	110
South Yorkshire	711	30	490	121	118
Staffordshire	1,197	13	549	131	107
Suffolk	81	42	241	179	138
Surrey	1,931	16	689	133	122
Sussex	1,154	26	1,072	80	76
Thames Valley	2,289	6	1,461	181	170
Warwickshire	801	39	140	115	100
West Mercia	1,681	25	356	160	132
West Midlands	3,110	25	778	159	153
West Yorkshire	2,344	7	1,344	102	86
Wiltshire	894	51	481	204	183
Total	60,031	22	31,687	146	138

*The number of complaint cases presented in this table are only those with valid dates that are used in the calculation for the average number of days to finalise complaint cases. Therefore they may not match the actual number of complaint cases finalised presented in Table 20.