Table 4: Reasons complaint cases recorded under Schedule 3 in 2024/25


Police force	Nature of allegation(s)		Body responsible for initial handling decides		Complainant wishes the complaint to be recorded		Dissatisfaction after initial handling		Total recorded under Schedule 3
Police force	N	%	N	%	N	%	N	%
Avon & Somerset	580	45	339	26	217	17	146	11	1,282
Bedfordshire	103	41	34	14	39	16	74	30	250
British Transport	137	51	13	5	15	6	104	39	269
Cambridgeshire	122	33	59	16	61	17	127	34	369
Cheshire	188	19	332	34	181	18	283	29	984
City of London (with Action Fraud)	9	17	20	38	3	6	20	38	52
Cleveland	11	3	12	4	90	26	227	67	340
Cumbria	62	34	62	34	8	4	48	27	180
Derbyshire	128	14	596	63	136	14	83	9	943
Devon & Cornwall	97	10	858	86	25	2	22	2	1,002
Dorset	259	38	311	46	78	12	29	4	677
Durham	48	37	2	2	13	10	66	51	129
Dyfed-Powys	41	11	233	62	80	21	21	6	375
Essex	558	35	515	32	300	19	230	14	1,603
Gloucestershire	141	31	263	58	23	5	26	6	453
Greater Manchester	283	15	967	51	369	19	287	15	1,906
Gwent	9	7	6	5	100	79	12	9	127
Hampshire	41	10	171	42	54	13	138	34	404
Hertfordshire	144	37	85	22	32	8	131	33	392
Humberside	42	10	149	37	104	26	108	27	403
Kent	450	34	631	47	6	0	246	18	1,333
Lancashire	201	31	135	21	268	41	48	7	652
Leicestershire	270	24	816	73	2	0	31	3	1,119
Lincolnshire	18	2	79	8	236	24	637	66	970
Merseyside	12	7	32	19	31	19	91	55	166
Metropolitan	309	9	2,501	70	550	15	204	6	3,564
Norfolk	86	30	117	40	51	18	35	12	289
North Wales	78	33	69	29	63	27	26	11	236
North Yorkshire	6	3	71	38	99	53	11	6	187
Northamptonshire	84	24	97	27	66	18	110	31	357
Northumbria	418	73		0	116	20	35	6	569
Nottinghamshire	102	24	51	12	44	10	236	55	433
South Wales	352	16	40	2	1,860	82	4	0	2,256
South Yorkshire	156	25	311	49	129	20	40	6	636
Staffordshire	188	35	183	34	22	4	142	27	535
Suffolk	57	24	111	47	35	15	34	14	237
Surrey	68	11	128	20	294	46	152	24	642
Sussex	56	5	779	73	102	10	128	12	1,065
Thames Valley	301	18	1,003	61	158	10	185	11	1,647
Warwickshire	21	14	73	47	18	12	42	27	154
West Mercia	2	1	140	53	67	25	56	21	265
West Midlands	459	52	184	21	118	13	129	14	890
West Yorkshire	807	58	57	4	148	11	385	28	1,397
Wiltshire	89	21	196	45	54	12	94	22	433
Total	7,593	24	12,831	40	6,465	20	5,283	16	32,172