Table 3: Time taken to log complaints and contact complainants in 2024/25 (customer perspective)
| Police force | Average days to log complaints | Average days to contact complainants |
| Action Fraud | 6 | 4 |
| Avon & Somerset | 5 | 9 |
| Bedfordshire | 4 | 2 |
| British Transport | 2 | 2 |
| Cambridgeshire | 5 | 5 |
| Cheshire | 2 | 2 |
| City of London (with Action Fraud) | 6 | 4 |
| Cleveland | 1 | 1 |
| Cumbria | 3 | 3 |
| Derbyshire | 4 | 6 |
| Devon & Cornwall | 89 | 80 |
| Dorset | 6 | 6 |
| Durham | 1 | 1 |
| Dyfed-Powys | 6 | 7 |
| Essex | 3 | 8 |
| Gloucestershire | 7 | 35 |
| Greater Manchester | 4 | 5 |
| Gwent | 51 | 26 |
| Hampshire | 1 | 2 |
| Hertfordshire | 2 | 2 |
| Humberside | 1 | 1 |
| Kent | 5 | 5 |
| Lancashire | 0 | 3 |
| Leicestershire | 2 | 2 |
| Lincolnshire | 10 | 2 |
| Merseyside | 2 | 17 |
| Metropolitan | 7 | 6 |
| Norfolk | 2 | 7 |
| North Wales | 2 | 3 |
| North Yorkshire | 63 | 56 |
| Northamptonshire | 2 | 1 |
| Northumbria | 10 | 17 |
| Nottinghamshire | 7 | 6 |
| South Wales | 10 | 10 |
| South Yorkshire | 17 | 11 |
| Staffordshire | 6 | 8 |
| Suffolk | 2 | 7 |
| Surrey | 2 | 5 |
| Sussex | 15 | 16 |
| Thames Valley | 2 | 3 |
| Warwickshire | 1 | 1 |
| West Mercia | 2 | 4 |
| West Midlands | 2 | 21 |
| West Yorkshire | 4 | 7 |
| Wiltshire | 4 | 4 |
| Total | 7 | 9 |
