Business plan

Our Business plan outlines the work we will do each year to deliver our strategy and how we will measure our progress against our four strategic objectives:

• That people know about the complaints system and are confident to use it
• The complaints system delivers evidence-based, fair outcomes which hold police to account
• Our evidence and influence improves policing
• We are an organisation that delivers high performance

The plan is developed and agreed by our Unitary Board, who oversee its delivery, alongside our committees on audit and risk assurance, and people and culture.