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An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.
Leads and manages the development of the police service in England, Wales and Northern Ireland.
The body that represents the interests of all police constables, sergeants, and inspectors.
Deals with someone’s inability or failure to perform to a satisfactory level, but without breaching the Standards of Professional Behaviour.
Focuses on putting an issue right and preventing it from happening again by encouraging those involved to reflect on their actions and learn. It is not a disciplinary process or a disciplinary outcome.
Department within a police force that deals with complaints and conduct matters.
Refers to lower-level misconduct or performance-related issues, which are dealt with in a proportionate and constructive manner.
This means doing what is appropriate in the circumstances, taking into account the facts and the context in which the complaint has been raised, within the framework of legislation and guidance.
The average is calculated using the individual results of the forces in that most similar force group.
An investigation carried out by IOPC staff.
Carried out by the police under their own direction and control. The IOPC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).
This act sets out how the police complaints system operates.
How a police force is run, for example policing standards or policing policy.
An investigation carried out by the police under the direction and control of the IOPC.
The organisation that is responsible for assessing how to deal with a complaint. For example – whether it can be handled locally or reaches the criteria for referral to the IOPC. The appropriate authority may be the chief officer of the police force or the PCC for the force. If a complaint investigation finds that someone has a case to answer for misconduct, the appropriate authority is responsible for arranging any misconduct proceedings. If you make a complaint, the appropriate authority for your case will contact you.
An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.
Policing bodies include police and crime commissioners, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).
IOPC guidance to the police service and police authorities on the handling of complaints.
A complaint or recordable conduct matter that doesn’t need to be referred to the IOPC, but where the seriousness or circumstances justifies referral.
Parameters within which an investigation is conducted.
A person is adversely affected if he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.
This is where a manager deals with the way someone has behaved. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.
This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
A breach of standards of professional behaviour by police officers or staff so serious it could justify their dismissal.
A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
Quarter 1 covers 1 April - 30 June Quarter 2 covers 1 April - 30 September Quarter 3 covers 1 April - 31 December Quarter 4 covers the full financial year (1 April - 31 March).
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
Used to house anyone who has been detained.
Complainants have the right to appeal to the IOPC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.
The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter and reach conclusions. An investigator looks into matters and produces a report that sets out and analyses the evidence. There are three types of investigations: local, directed and independent.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
A person who makes a complaint about the conduct of someone serving with the police.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
List of officers and staff who have been dismissed from policing, or would have been if they had not retired or resigned.
The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
An independent judicial officer, the coroner enquires into deaths reported to him/her.
A breach of the Standards of Professional Behaviour that would justify at least a written warning.
No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.
This is a format where information is written in plain English and short sentences.
The IOPC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.
No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.

Easy read

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.
Leads and manages the development of the police service in England, Wales and Northern Ireland.
The body that represents the interests of all police constables, sergeants, and inspectors.
Deals with someone’s inability or failure to perform to a satisfactory level, but without breaching the Standards of Professional Behaviour.
Focuses on putting an issue right and preventing it from happening again by encouraging those involved to reflect on their actions and learn. It is not a disciplinary process or a disciplinary outcome.
Department within a police force that deals with complaints and conduct matters.
Refers to lower-level misconduct or performance-related issues, which are dealt with in a proportionate and constructive manner.
This means doing what is appropriate in the circumstances, taking into account the facts and the context in which the complaint has been raised, within the framework of legislation and guidance.
The average is calculated using the individual results of the forces in that most similar force group.
An investigation carried out by IOPC staff.
Carried out by the police under their own direction and control. The IOPC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).
This act sets out how the police complaints system operates.
How a police force is run, for example policing standards or policing policy.
An investigation carried out by the police under the direction and control of the IOPC.
The organisation that is responsible for assessing how to deal with a complaint. For example – whether it can be handled locally or reaches the criteria for referral to the IOPC. The appropriate authority may be the chief officer of the police force or the PCC for the force. If a complaint investigation finds that someone has a case to answer for misconduct, the appropriate authority is responsible for arranging any misconduct proceedings. If you make a complaint, the appropriate authority for your case will contact you.
An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.
Policing bodies include police and crime commissioners, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).
IOPC guidance to the police service and police authorities on the handling of complaints.
A complaint or recordable conduct matter that doesn’t need to be referred to the IOPC, but where the seriousness or circumstances justifies referral.
Parameters within which an investigation is conducted.
A person is adversely affected if he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.
This is where a manager deals with the way someone has behaved. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.
This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
A breach of standards of professional behaviour by police officers or staff so serious it could justify their dismissal.
A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
Quarter 1 covers 1 April - 30 June Quarter 2 covers 1 April - 30 September Quarter 3 covers 1 April - 31 December Quarter 4 covers the full financial year (1 April - 31 March).
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
Used to house anyone who has been detained.
Complainants have the right to appeal to the IOPC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.
The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter and reach conclusions. An investigator looks into matters and produces a report that sets out and analyses the evidence. There are three types of investigations: local, directed and independent.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
A person who makes a complaint about the conduct of someone serving with the police.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
List of officers and staff who have been dismissed from policing, or would have been if they had not retired or resigned.
The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
An independent judicial officer, the coroner enquires into deaths reported to him/her.
A breach of the Standards of Professional Behaviour that would justify at least a written warning.
No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.
This is a format where information is written in plain English and short sentences.
The IOPC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.
No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.

User Bar Second

This is a debugging block

Swyddfa Annibynnol Ymddygiad yr Heddlu

Branding

This is a debugging block

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.
Leads and manages the development of the police service in England, Wales and Northern Ireland.
The body that represents the interests of all police constables, sergeants, and inspectors.
Deals with someone’s inability or failure to perform to a satisfactory level, but without breaching the Standards of Professional Behaviour.
Focuses on putting an issue right and preventing it from happening again by encouraging those involved to reflect on their actions and learn. It is not a disciplinary process or a disciplinary outcome.
Department within a police force that deals with complaints and conduct matters.
Refers to lower-level misconduct or performance-related issues, which are dealt with in a proportionate and constructive manner.
This means doing what is appropriate in the circumstances, taking into account the facts and the context in which the complaint has been raised, within the framework of legislation and guidance.
The average is calculated using the individual results of the forces in that most similar force group.
An investigation carried out by IOPC staff.
Carried out by the police under their own direction and control. The IOPC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).
This act sets out how the police complaints system operates.
How a police force is run, for example policing standards or policing policy.
An investigation carried out by the police under the direction and control of the IOPC.
The organisation that is responsible for assessing how to deal with a complaint. For example – whether it can be handled locally or reaches the criteria for referral to the IOPC. The appropriate authority may be the chief officer of the police force or the PCC for the force. If a complaint investigation finds that someone has a case to answer for misconduct, the appropriate authority is responsible for arranging any misconduct proceedings. If you make a complaint, the appropriate authority for your case will contact you.
An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.
Policing bodies include police and crime commissioners, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).
IOPC guidance to the police service and police authorities on the handling of complaints.
A complaint or recordable conduct matter that doesn’t need to be referred to the IOPC, but where the seriousness or circumstances justifies referral.
Parameters within which an investigation is conducted.
A person is adversely affected if he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.
This is where a manager deals with the way someone has behaved. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.
This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
A breach of standards of professional behaviour by police officers or staff so serious it could justify their dismissal.
A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
Quarter 1 covers 1 April - 30 June Quarter 2 covers 1 April - 30 September Quarter 3 covers 1 April - 31 December Quarter 4 covers the full financial year (1 April - 31 March).
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
Used to house anyone who has been detained.
Complainants have the right to appeal to the IOPC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.
The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter and reach conclusions. An investigator looks into matters and produces a report that sets out and analyses the evidence. There are three types of investigations: local, directed and independent.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
A person who makes a complaint about the conduct of someone serving with the police.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
List of officers and staff who have been dismissed from policing, or would have been if they had not retired or resigned.
The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
An independent judicial officer, the coroner enquires into deaths reported to him/her.
A breach of the Standards of Professional Behaviour that would justify at least a written warning.
No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.
This is a format where information is written in plain English and short sentences.
The IOPC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.
No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.

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Content

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Requesting information from us

You can request information about our work as well as information we may hold about you - your personal data. On this page you can find out how to request this information and details on how we manage personal data.

Various legislation, such as the Freedom Information Act, sets out your right to request information from us and there are various ways to request information we hold. Before making a request please read the following information to find out what information we already publish, what your information rights are, and how to exercise them and request the information.

You can read our Privacy Notices and policy documents here.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.
Leads and manages the development of the police service in England, Wales and Northern Ireland.
The body that represents the interests of all police constables, sergeants, and inspectors.
Deals with someone’s inability or failure to perform to a satisfactory level, but without breaching the Standards of Professional Behaviour.
Focuses on putting an issue right and preventing it from happening again by encouraging those involved to reflect on their actions and learn. It is not a disciplinary process or a disciplinary outcome.
Department within a police force that deals with complaints and conduct matters.
Refers to lower-level misconduct or performance-related issues, which are dealt with in a proportionate and constructive manner.
This means doing what is appropriate in the circumstances, taking into account the facts and the context in which the complaint has been raised, within the framework of legislation and guidance.
The average is calculated using the individual results of the forces in that most similar force group.
An investigation carried out by IOPC staff.
Carried out by the police under their own direction and control. The IOPC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).
This act sets out how the police complaints system operates.
How a police force is run, for example policing standards or policing policy.
An investigation carried out by the police under the direction and control of the IOPC.
The organisation that is responsible for assessing how to deal with a complaint. For example – whether it can be handled locally or reaches the criteria for referral to the IOPC. The appropriate authority may be the chief officer of the police force or the PCC for the force. If a complaint investigation finds that someone has a case to answer for misconduct, the appropriate authority is responsible for arranging any misconduct proceedings. If you make a complaint, the appropriate authority for your case will contact you.
An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.
Policing bodies include police and crime commissioners, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).
IOPC guidance to the police service and police authorities on the handling of complaints.
A complaint or recordable conduct matter that doesn’t need to be referred to the IOPC, but where the seriousness or circumstances justifies referral.
Parameters within which an investigation is conducted.
A person is adversely affected if he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.
This is where a manager deals with the way someone has behaved. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.
This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
A breach of standards of professional behaviour by police officers or staff so serious it could justify their dismissal.
A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
Quarter 1 covers 1 April - 30 June Quarter 2 covers 1 April - 30 September Quarter 3 covers 1 April - 31 December Quarter 4 covers the full financial year (1 April - 31 March).
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
Used to house anyone who has been detained.
Complainants have the right to appeal to the IOPC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.
The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter and reach conclusions. An investigator looks into matters and produces a report that sets out and analyses the evidence. There are three types of investigations: local, directed and independent.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
A person who makes a complaint about the conduct of someone serving with the police.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
List of officers and staff who have been dismissed from policing, or would have been if they had not retired or resigned.
The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
An independent judicial officer, the coroner enquires into deaths reported to him/her.
A breach of the Standards of Professional Behaviour that would justify at least a written warning.
No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.
This is a format where information is written in plain English and short sentences.
The IOPC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.
No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
Information we have already published about our work

We publish a list of responses we have supplied to requests made under the Freedom of Information Act 2000 in Disclosure Logs. The information in the logs may be of interest to you or already provide information you would like to request. Read our disclosure log criteria to find out how we decide whether a response to a request should be included in this list.

December 2022

The December disclosure log includes the following responses to requests:

  • operation Hotton report
  • investigation report relating to the murder of Bijan Ebrahimi
  • police complaints and referrals
  • data Sharing Agreements with police forces
  • quashing of conviction of Gareth Head
  • Gareth Head conviction quashed – IOPC staff giving evidence
  • IOPC staff giving evidence at Gareth Head trial
  • complaint and outcome statistics

November 2022

The November disclosure log includes the following responses to requests:

  • investigation report following death of Andre Moura
  • complaints relating to Operation Fresco, Venetic and Encrochat
  • physical off site storage

October 2022

The October disclosure log includes the following responses to requests:

  • referrals and disciplinary action
  • referrals and directed or managed investigations 2020/21
  • IOPC investigators involved in fatal taser investigations
  • investigation following child injury during vehicle pursuit
  • equality diversity and inclusivity in the IOPC
  • CPS referrals of police officers
  • statistics regarding allegations subject to special requirements
  • investigation report relating to murders committed by John Lowe in February 2014
  • whistleblowers and protected disclosures
  • referrals relating to Mark Rowley

September 2022

The September disclosure log includes the following responses to requests:

  • investigation following Bolton Anti Fascism public protest in March 2010
  • complaint reports related to Operation Linden
  • subjects access requests relating to reviews and appeals
  • Hampshire Constabulary investigation report
  • call-off contracts awarded by the IOPC
  • Bijan Ebrahimi investigation report
  • referrals by HMRC relating to suicide
  • FOI Internal Reviews

August 2022

The August disclosure log includes the following responses to requests:

  • complaints relating to Live Facial Recognition
  • investigation report relating to fatal Norfolk RTI

July 2022

The July disclosure log includes the following responses to requests:

  • cases involving strip searches of black children
  • Autism and mental health awareness within IOPC Casework
  • IOPC workforce who are former police
  • statistics on upheld reviews

June 2022

The June disclosure log includes the following responses to requests:

  • ICT Hardware and software
  • referrals relating to murder suicides
  • complaint relating to Edric Kennedy-McFoy
  • external Reference Group and Network of Advocates
  • scoping exercise in respect of Daniel Morgan Independent Panel report
  • IOPC staff accused of sexual misconduct
  • conflicts of interest in misconduct investigations

May 2022

The May disclosure log includes the following responses to requests:

  • whistleblower protected disclosures
  • investigations involving TASER use
  • allegations of sexual misconduct
  • training in autism and other learning difficulties
  • recommendations made to MPS
  • costs incurred by Operation Amherst
  • complaints involving racial discrimination

April 2022

The April disclosure log includes the following responses to requests:

  • data regarding the qualifying disclosures as a Prescribed Person under the Employment Rights Act 1996.
  • intelligence discovered during an IOPC investigation
  • referrals relating to murder or suicide following stalking
  • complaints regarding Serenity Integrated Mentoring (SIM)
  • investigations about Greater Manchester Police
  • insurance arrangements of the IOPC
  • financial payout to MPS officers
  • definition of serious corruption

March 2022

The March disclosure log includes the following responses to requests:

  • investigation into Bristol rave dog bite incident
  • abuse of position for a sexual purpose
  • losses and special payments
  • design and Delivery of Leadership Development Centres
  • recommendations made to Metropolitan Police Service
  • annual budget and staffing level of the IOPC

February 2022

The February disclosure log includes the following responses to requests:

  • grants and loans made to organisations
  • deaths by suicide following contact with Cambridgeshire Police
  • referral following the death of Leon McCaskre
  • referrals regarding sexual misconduct by police officers
  • misconduct allegations against PC John Apter Hampshire Constabulary
  • officers from Forest Gate police stations involved in WhatsApp messages
  • IOPC Workforce criminal and disciplinary background
  • office attendance

January 2022

The January disclosure log includes the following responses to requests:

  • IOPC staff who are ex police officers
  • IOPC IT Security Strategy
  • Downing Street lockdown parties

December 2021

The December disclosure log includes the following responses to requests:

  • Stonewall funding
  • outcome bias training
  • operation Coinage
  • operation Embley – whistleblowing allegations
  • Stonewall membership

 

    An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.
    Leads and manages the development of the police service in England, Wales and Northern Ireland.
    The body that represents the interests of all police constables, sergeants, and inspectors.
    Deals with someone’s inability or failure to perform to a satisfactory level, but without breaching the Standards of Professional Behaviour.
    Focuses on putting an issue right and preventing it from happening again by encouraging those involved to reflect on their actions and learn. It is not a disciplinary process or a disciplinary outcome.
    Department within a police force that deals with complaints and conduct matters.
    Refers to lower-level misconduct or performance-related issues, which are dealt with in a proportionate and constructive manner.
    This means doing what is appropriate in the circumstances, taking into account the facts and the context in which the complaint has been raised, within the framework of legislation and guidance.
    The average is calculated using the individual results of the forces in that most similar force group.
    An investigation carried out by IOPC staff.
    Carried out by the police under their own direction and control. The IOPC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).
    This act sets out how the police complaints system operates.
    How a police force is run, for example policing standards or policing policy.
    An investigation carried out by the police under the direction and control of the IOPC.
    The organisation that is responsible for assessing how to deal with a complaint. For example – whether it can be handled locally or reaches the criteria for referral to the IOPC. The appropriate authority may be the chief officer of the police force or the PCC for the force. If a complaint investigation finds that someone has a case to answer for misconduct, the appropriate authority is responsible for arranging any misconduct proceedings. If you make a complaint, the appropriate authority for your case will contact you.
    An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.
    Policing bodies include police and crime commissioners, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
    Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).
    IOPC guidance to the police service and police authorities on the handling of complaints.
    A complaint or recordable conduct matter that doesn’t need to be referred to the IOPC, but where the seriousness or circumstances justifies referral.
    Parameters within which an investigation is conducted.
    A person is adversely affected if he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.
    This is where a manager deals with the way someone has behaved. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.
    This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
    A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
    A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
    A breach of standards of professional behaviour by police officers or staff so serious it could justify their dismissal.
    A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.
    Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
    The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
    Quarter 1 covers 1 April - 30 June Quarter 2 covers 1 April - 30 September Quarter 3 covers 1 April - 31 December Quarter 4 covers the full financial year (1 April - 31 March).
    You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
    Used to house anyone who has been detained.
    Complainants have the right to appeal to the IOPC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.
    The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter and reach conclusions. An investigator looks into matters and produces a report that sets out and analyses the evidence. There are three types of investigations: local, directed and independent.
    The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
    The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
    A person who makes a complaint about the conduct of someone serving with the police.
    The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
    List of officers and staff who have been dismissed from policing, or would have been if they had not retired or resigned.
    The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
    Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
    An independent judicial officer, the coroner enquires into deaths reported to him/her.
    A breach of the Standards of Professional Behaviour that would justify at least a written warning.
    No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
    A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.
    This is a format where information is written in plain English and short sentences.
    The IOPC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.
    No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
    Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.
    Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
    Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.
    You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
    You can request a review/appeal if you’re not satisfied with how your complaint has been handled.

    Your personal data and the IOPC

    Personal data is information relating to an identifiable living individual. Whenever personal data is processed, collected, recorded, stored or disposed of it must be done within the terms of the General Data Protection Regulation and the Data Protection Act (DPA).

    The laws set out your rights regarding your personal information, how organisations should carry out direct marketing and how you can access information from public authorities. Any personal data we do hold, we store and process in line with our Retention and Disposal Schedule (also available in Welsh).

    The IOPC came under the Public Records Act (PRA 1958) in January 2018. Should you wish to know more, please see the Appraisal Policy (also available in Welsh).

    An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.
    Leads and manages the development of the police service in England, Wales and Northern Ireland.
    The body that represents the interests of all police constables, sergeants, and inspectors.
    Deals with someone’s inability or failure to perform to a satisfactory level, but without breaching the Standards of Professional Behaviour.
    Focuses on putting an issue right and preventing it from happening again by encouraging those involved to reflect on their actions and learn. It is not a disciplinary process or a disciplinary outcome.
    Department within a police force that deals with complaints and conduct matters.
    Refers to lower-level misconduct or performance-related issues, which are dealt with in a proportionate and constructive manner.
    This means doing what is appropriate in the circumstances, taking into account the facts and the context in which the complaint has been raised, within the framework of legislation and guidance.
    The average is calculated using the individual results of the forces in that most similar force group.
    An investigation carried out by IOPC staff.
    Carried out by the police under their own direction and control. The IOPC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).
    This act sets out how the police complaints system operates.
    How a police force is run, for example policing standards or policing policy.
    An investigation carried out by the police under the direction and control of the IOPC.
    The organisation that is responsible for assessing how to deal with a complaint. For example – whether it can be handled locally or reaches the criteria for referral to the IOPC. The appropriate authority may be the chief officer of the police force or the PCC for the force. If a complaint investigation finds that someone has a case to answer for misconduct, the appropriate authority is responsible for arranging any misconduct proceedings. If you make a complaint, the appropriate authority for your case will contact you.
    An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.
    Policing bodies include police and crime commissioners, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
    Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).
    IOPC guidance to the police service and police authorities on the handling of complaints.
    A complaint or recordable conduct matter that doesn’t need to be referred to the IOPC, but where the seriousness or circumstances justifies referral.
    Parameters within which an investigation is conducted.
    A person is adversely affected if he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.
    This is where a manager deals with the way someone has behaved. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.
    This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
    A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
    A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
    A breach of standards of professional behaviour by police officers or staff so serious it could justify their dismissal.
    A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.
    Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
    The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
    Quarter 1 covers 1 April - 30 June Quarter 2 covers 1 April - 30 September Quarter 3 covers 1 April - 31 December Quarter 4 covers the full financial year (1 April - 31 March).
    You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
    Used to house anyone who has been detained.
    Complainants have the right to appeal to the IOPC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.
    The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter and reach conclusions. An investigator looks into matters and produces a report that sets out and analyses the evidence. There are three types of investigations: local, directed and independent.
    The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
    The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
    A person who makes a complaint about the conduct of someone serving with the police.
    The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
    List of officers and staff who have been dismissed from policing, or would have been if they had not retired or resigned.
    The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
    Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
    An independent judicial officer, the coroner enquires into deaths reported to him/her.
    A breach of the Standards of Professional Behaviour that would justify at least a written warning.
    No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
    A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.
    This is a format where information is written in plain English and short sentences.
    The IOPC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.
    No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
    Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.
    Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
    Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.
    You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
    You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
    Your information rights

    The right to be informed

    This is your right to be informed if the IOPC has collected and is holding any of your personal data and how we will use it. For further information you can read our Privacy Notices and related policies and Information Commissioner's Office's guidance

    The right of access

    Also known as a Subject Access Request. This is your right of access to the personal data the IOPC is collecting, holding and processing about you. This allows you to be aware of and verify the lawfulness of our processing.

    The right to rectification

    This right enables you to have your personal data rectified if it is inaccurate and/or incomplete. Please note the right to rectification does not apply to information that is deemed to be factually true at the time of taking  

    The right to erasure

    Also known as the 'right to be forgotten' this allows you to request the deletion of your personal data under certain circumstances prescribed by the law.

    The right to restrict processing

    You have the right to request the restriction of the processing of your data.  However this will only apply in specific circumstances prescribed by the law.

    The right to data portability

    This refers to your right to receive personal data you have provided to us, in a commonly used or specified format and to request we transmit that data to you or another body/data controller

    The right to object

    You have the right to object to the processing of your personal data, under certain circumstances prescribed by the law.

    Rights in relation to automated decision making and profiling

    This is your right not to be subjected to decisions that were made by wholly automated means. This is not a practice currently used by the IOPC for decision making or profiling.

    Should you wish to know if any of these rights apply to your data please contact our data protection team.

    An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.
    Leads and manages the development of the police service in England, Wales and Northern Ireland.
    The body that represents the interests of all police constables, sergeants, and inspectors.
    Deals with someone’s inability or failure to perform to a satisfactory level, but without breaching the Standards of Professional Behaviour.
    Focuses on putting an issue right and preventing it from happening again by encouraging those involved to reflect on their actions and learn. It is not a disciplinary process or a disciplinary outcome.
    Department within a police force that deals with complaints and conduct matters.
    Refers to lower-level misconduct or performance-related issues, which are dealt with in a proportionate and constructive manner.
    This means doing what is appropriate in the circumstances, taking into account the facts and the context in which the complaint has been raised, within the framework of legislation and guidance.
    The average is calculated using the individual results of the forces in that most similar force group.
    An investigation carried out by IOPC staff.
    Carried out by the police under their own direction and control. The IOPC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).
    This act sets out how the police complaints system operates.
    How a police force is run, for example policing standards or policing policy.
    An investigation carried out by the police under the direction and control of the IOPC.
    The organisation that is responsible for assessing how to deal with a complaint. For example – whether it can be handled locally or reaches the criteria for referral to the IOPC. The appropriate authority may be the chief officer of the police force or the PCC for the force. If a complaint investigation finds that someone has a case to answer for misconduct, the appropriate authority is responsible for arranging any misconduct proceedings. If you make a complaint, the appropriate authority for your case will contact you.
    An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.
    Policing bodies include police and crime commissioners, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
    Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).
    IOPC guidance to the police service and police authorities on the handling of complaints.
    A complaint or recordable conduct matter that doesn’t need to be referred to the IOPC, but where the seriousness or circumstances justifies referral.
    Parameters within which an investigation is conducted.
    A person is adversely affected if he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.
    This is where a manager deals with the way someone has behaved. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.
    This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
    A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
    A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
    A breach of standards of professional behaviour by police officers or staff so serious it could justify their dismissal.
    A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.
    Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
    The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
    Quarter 1 covers 1 April - 30 June Quarter 2 covers 1 April - 30 September Quarter 3 covers 1 April - 31 December Quarter 4 covers the full financial year (1 April - 31 March).
    You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
    Used to house anyone who has been detained.
    Complainants have the right to appeal to the IOPC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.
    The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter and reach conclusions. An investigator looks into matters and produces a report that sets out and analyses the evidence. There are three types of investigations: local, directed and independent.
    The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
    The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
    A person who makes a complaint about the conduct of someone serving with the police.
    The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
    List of officers and staff who have been dismissed from policing, or would have been if they had not retired or resigned.
    The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
    Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
    An independent judicial officer, the coroner enquires into deaths reported to him/her.
    A breach of the Standards of Professional Behaviour that would justify at least a written warning.
    No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
    A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.
    This is a format where information is written in plain English and short sentences.
    The IOPC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.
    No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
    Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.
    Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
    Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.
    You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
    You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
    How to exercise your information rights

    When applying to exercise your access to information rights, please provide the following information:

    • What information you require.
    • Details of cases/complaints/appeals reference numbers.
    • Your full name and address, including any other names which you may have been known by (this will help us identify all your personal information held).
    • Identification & proof of address. Details of suitable identification can be found further down the page.
    • How you would like to receive the information – email, post etc.

    Please note that your right of access entitles you to receive your own personal data only, subject to certain exemptions. The Data Protection Act does not provide a right of access to the personal information of other persons and nor is it designed to facilitate access to information about investigations or complaints.

    Therefore, it does not provide a right of access to documents, only to any such information as may be contained in a document that constitutes the personal data of the applicant.

    While we will uphold your information access rights as the law sets out, we consider it good customer service to highlight the limitations of asking for information in this way.

    When applying to exercise your right to rectification rights, please provide the following information:

    • Details of cases/complaints/appeals reference numbers.
    • Your full name and address, including any other names which you may have been known by (this will help us identify all your personal information held).
    • Identification & proof of address. Details of suitable identification can be found further down the page.
    • Details of the information you believe to be incorrect/incomplete and why you believe it to be so.
    • The correct/complete information.

    Please note the right to rectification does not apply to information that is deemed to be factually true at the time of taking.

    When applying to exercise your right to erasure, please provide the following information:

    • Details of cases/complaints/appeals reference numbers
    • Your full name and address, including any other names which you may have been known by (this will help us identify all your personal information held)
    • Identification & proof of address. Details of suitable identification can be found further down the page.
    • What information you wish to be erased and why.

     

    When applying to exercise your right to restrict processing, please provide the following information:

    • Details of cases/complaints/appeals reference numbers.
    • Your full name and address, including any other names which you may have been known by (this will help us identify all your personal information held).
    • Identification & proof of address. Details of suitable identification can be found further down the page.
    • Why you want to restrict the processing of your data.

     

    When applying to exercise your right to data portability, please provide the following information:

    • Details of cases/complaints/appeals reference numbers.
    • Your full name and address, including any other names which you may have been known by (this will help us identify all your personal information held).
    • Identification & proof of address. Details of suitable identification can be found further down the page.
    • The format you would like us to send your data to you

    Please note that the right of data portability applies only to data that you have supplied to us.

    When applying to exercise your right to object to us processing your data, please provide the following information:

    • Details of cases/complaints/appeals reference numbers.
    • Your full name and address, including any other names which you may have been known by (this will help us identify all your personal information held).
    • Identification & proof of address. Details of suitable identification can be found further down the page.
    • The reason you object to the processing of your data.

     

    Please note your right in relation to automated decision making and profiling is not a practice currently used by the IOPC for decision making or profiling and therefore not applicable.

    An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.
    Leads and manages the development of the police service in England, Wales and Northern Ireland.
    The body that represents the interests of all police constables, sergeants, and inspectors.
    Deals with someone’s inability or failure to perform to a satisfactory level, but without breaching the Standards of Professional Behaviour.
    Focuses on putting an issue right and preventing it from happening again by encouraging those involved to reflect on their actions and learn. It is not a disciplinary process or a disciplinary outcome.
    Department within a police force that deals with complaints and conduct matters.
    Refers to lower-level misconduct or performance-related issues, which are dealt with in a proportionate and constructive manner.
    This means doing what is appropriate in the circumstances, taking into account the facts and the context in which the complaint has been raised, within the framework of legislation and guidance.
    The average is calculated using the individual results of the forces in that most similar force group.
    An investigation carried out by IOPC staff.
    Carried out by the police under their own direction and control. The IOPC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).
    This act sets out how the police complaints system operates.
    How a police force is run, for example policing standards or policing policy.
    An investigation carried out by the police under the direction and control of the IOPC.
    The organisation that is responsible for assessing how to deal with a complaint. For example – whether it can be handled locally or reaches the criteria for referral to the IOPC. The appropriate authority may be the chief officer of the police force or the PCC for the force. If a complaint investigation finds that someone has a case to answer for misconduct, the appropriate authority is responsible for arranging any misconduct proceedings. If you make a complaint, the appropriate authority for your case will contact you.
    An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.
    Policing bodies include police and crime commissioners, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
    Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).
    IOPC guidance to the police service and police authorities on the handling of complaints.
    A complaint or recordable conduct matter that doesn’t need to be referred to the IOPC, but where the seriousness or circumstances justifies referral.
    Parameters within which an investigation is conducted.
    A person is adversely affected if he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.
    This is where a manager deals with the way someone has behaved. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.
    This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
    A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
    A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
    A breach of standards of professional behaviour by police officers or staff so serious it could justify their dismissal.
    A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.
    Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
    The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
    Quarter 1 covers 1 April - 30 June Quarter 2 covers 1 April - 30 September Quarter 3 covers 1 April - 31 December Quarter 4 covers the full financial year (1 April - 31 March).
    You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
    Used to house anyone who has been detained.
    Complainants have the right to appeal to the IOPC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.
    The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter and reach conclusions. An investigator looks into matters and produces a report that sets out and analyses the evidence. There are three types of investigations: local, directed and independent.
    The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
    The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
    A person who makes a complaint about the conduct of someone serving with the police.
    The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
    List of officers and staff who have been dismissed from policing, or would have been if they had not retired or resigned.
    The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
    Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
    An independent judicial officer, the coroner enquires into deaths reported to him/her.
    A breach of the Standards of Professional Behaviour that would justify at least a written warning.
    No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
    A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.
    This is a format where information is written in plain English and short sentences.
    The IOPC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.
    No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
    Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.
    Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
    Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.
    You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
    You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
    Proofs of identity

    Please choose one form of identity from each of the lists below.

    Proof of identity:

    • Passport (the pages with photograph and personal details)
    • Driving licence
    • Birth certificate
    • Adoption certificate

     

    Proof of address

    These documents must have your name and address on it and be dated within the last three months. This address will be used to post your information to you.

    • Utility bill (not including mobile phone bill)
    • Bank statement
    • Credit card statement
    • Landline phone bill
    • Council tax bill
    • Letter from a job centre of Department of Work and Pensions
    • Letter from Her Majesty’s Revenue and Customs
    • Letter from the Ministry of Justice
    • Letter from the Home Office
    • Letter from the UK Border Agency
    • Letter from the Probation Trust
    • Letter from a Police Force

    Copies of the above documents should be scanned in colour (black and white will not be accepted) and emailed to [email protected]. Colour photocopies can be sent to us by post at the address at the top of this letter.

    If you have any problems with providing colour scans of documents or colour photocopies, your local library may be able to help you to use its computers or photocopiers. To find out where your local library is, you can contact your local council.

    An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.
    Leads and manages the development of the police service in England, Wales and Northern Ireland.
    The body that represents the interests of all police constables, sergeants, and inspectors.
    Deals with someone’s inability or failure to perform to a satisfactory level, but without breaching the Standards of Professional Behaviour.
    Focuses on putting an issue right and preventing it from happening again by encouraging those involved to reflect on their actions and learn. It is not a disciplinary process or a disciplinary outcome.
    Department within a police force that deals with complaints and conduct matters.
    Refers to lower-level misconduct or performance-related issues, which are dealt with in a proportionate and constructive manner.
    This means doing what is appropriate in the circumstances, taking into account the facts and the context in which the complaint has been raised, within the framework of legislation and guidance.
    The average is calculated using the individual results of the forces in that most similar force group.
    An investigation carried out by IOPC staff.
    Carried out by the police under their own direction and control. The IOPC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).
    This act sets out how the police complaints system operates.
    How a police force is run, for example policing standards or policing policy.
    An investigation carried out by the police under the direction and control of the IOPC.
    The organisation that is responsible for assessing how to deal with a complaint. For example – whether it can be handled locally or reaches the criteria for referral to the IOPC. The appropriate authority may be the chief officer of the police force or the PCC for the force. If a complaint investigation finds that someone has a case to answer for misconduct, the appropriate authority is responsible for arranging any misconduct proceedings. If you make a complaint, the appropriate authority for your case will contact you.
    An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.
    Policing bodies include police and crime commissioners, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
    Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).
    IOPC guidance to the police service and police authorities on the handling of complaints.
    A complaint or recordable conduct matter that doesn’t need to be referred to the IOPC, but where the seriousness or circumstances justifies referral.
    Parameters within which an investigation is conducted.
    A person is adversely affected if he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.
    This is where a manager deals with the way someone has behaved. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.
    This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
    A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
    A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
    A breach of standards of professional behaviour by police officers or staff so serious it could justify their dismissal.
    A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.
    Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
    The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
    Quarter 1 covers 1 April - 30 June Quarter 2 covers 1 April - 30 September Quarter 3 covers 1 April - 31 December Quarter 4 covers the full financial year (1 April - 31 March).
    You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
    Used to house anyone who has been detained.
    Complainants have the right to appeal to the IOPC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.
    The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter and reach conclusions. An investigator looks into matters and produces a report that sets out and analyses the evidence. There are three types of investigations: local, directed and independent.
    The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
    The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
    A person who makes a complaint about the conduct of someone serving with the police.
    The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
    List of officers and staff who have been dismissed from policing, or would have been if they had not retired or resigned.
    The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
    Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
    An independent judicial officer, the coroner enquires into deaths reported to him/her.
    A breach of the Standards of Professional Behaviour that would justify at least a written warning.
    No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
    A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.
    This is a format where information is written in plain English and short sentences.
    The IOPC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.
    No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
    Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.
    Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
    Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.
    You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
    You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
    How to request information

    Information we hold about you

    You the right to find out what information we hold about you (and only you), which gives you the opportunity to correct any inaccurate information.

    Freedom of Information Act

    This Act gives you the right to access recorded information we hold. It is often used to ask questions about how the organisation works – for example, how many investigators work for us or how much we spend on travel. It also allows people to request copies of IOPC reports (where these are not about you). Before submitting a request it may be worth reviewing our disclosure logs in the section below, which contain responses we have previously supplied following requests made under the Freedom of Information Act 2000.

    Find out how to request recorded information about the IOPC.

    Environmental information

    Under the Environmental Information Regulations, you can ask for information about the effect we have on the environment. For example, how much we recycle and how many cars we use.

    Find out how to request environmental information about the IOPC.

    You can make personal data, Freedom of Information or environmental information requests by emailing [email protected]

    For general inquiries please email: [email protected] 

    For further information:

    The Information Commissioner
    Information Commissioner’s Office
    Wycliffe House
    Water Lane
    Wilmslow
    Cheshire
    SK9 5AF
    Email: casework@ico.gsi.gov.uk
    Switchboard: 0303 123 1113
    Fax: 01625 524 510
    https://ico.org.uk/

    The Information Commissioner oversees enforcement of the Data Protection Act, the Freedom of Information Act and the Environmental Information Regulations. The website provides assistance to the public on how to exercise their rights under these Acts and has guidance for public authorities on implementing the legislation.

    An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.
    Leads and manages the development of the police service in England, Wales and Northern Ireland.
    The body that represents the interests of all police constables, sergeants, and inspectors.
    Deals with someone’s inability or failure to perform to a satisfactory level, but without breaching the Standards of Professional Behaviour.
    Focuses on putting an issue right and preventing it from happening again by encouraging those involved to reflect on their actions and learn. It is not a disciplinary process or a disciplinary outcome.
    Department within a police force that deals with complaints and conduct matters.
    Refers to lower-level misconduct or performance-related issues, which are dealt with in a proportionate and constructive manner.
    This means doing what is appropriate in the circumstances, taking into account the facts and the context in which the complaint has been raised, within the framework of legislation and guidance.
    The average is calculated using the individual results of the forces in that most similar force group.
    An investigation carried out by IOPC staff.
    Carried out by the police under their own direction and control. The IOPC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).
    This act sets out how the police complaints system operates.
    How a police force is run, for example policing standards or policing policy.
    An investigation carried out by the police under the direction and control of the IOPC.
    The organisation that is responsible for assessing how to deal with a complaint. For example – whether it can be handled locally or reaches the criteria for referral to the IOPC. The appropriate authority may be the chief officer of the police force or the PCC for the force. If a complaint investigation finds that someone has a case to answer for misconduct, the appropriate authority is responsible for arranging any misconduct proceedings. If you make a complaint, the appropriate authority for your case will contact you.
    An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.
    Policing bodies include police and crime commissioners, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
    Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).
    IOPC guidance to the police service and police authorities on the handling of complaints.
    A complaint or recordable conduct matter that doesn’t need to be referred to the IOPC, but where the seriousness or circumstances justifies referral.
    Parameters within which an investigation is conducted.
    A person is adversely affected if he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.
    This is where a manager deals with the way someone has behaved. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.
    This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
    A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
    A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
    A breach of standards of professional behaviour by police officers or staff so serious it could justify their dismissal.
    A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.
    Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
    The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
    Quarter 1 covers 1 April - 30 June Quarter 2 covers 1 April - 30 September Quarter 3 covers 1 April - 31 December Quarter 4 covers the full financial year (1 April - 31 March).
    You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
    Used to house anyone who has been detained.
    Complainants have the right to appeal to the IOPC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.
    The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter and reach conclusions. An investigator looks into matters and produces a report that sets out and analyses the evidence. There are three types of investigations: local, directed and independent.
    The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
    The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
    A person who makes a complaint about the conduct of someone serving with the police.
    The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
    List of officers and staff who have been dismissed from policing, or would have been if they had not retired or resigned.
    The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
    Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
    An independent judicial officer, the coroner enquires into deaths reported to him/her.
    A breach of the Standards of Professional Behaviour that would justify at least a written warning.
    No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
    A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.
    This is a format where information is written in plain English and short sentences.
    The IOPC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.
    No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
    Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.
    Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
    Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.
    You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
    You can request a review/appeal if you’re not satisfied with how your complaint has been handled.

    Latest news

    Investigation begins into allegations of bullying at West Yorkshire Police
    IOPC makes referral to CPS over fatal shooting of Chris Kaba
    Nottinghamshire constable charged with assaulting teenage girl
    Key areas of work

    Some areas of policing are particularly important to learn from. Read more about our research and the investigations we do that help provide a unique insight into policing of these areas.

    An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.
    Leads and manages the development of the police service in England, Wales and Northern Ireland.
    The body that represents the interests of all police constables, sergeants, and inspectors.
    Deals with someone’s inability or failure to perform to a satisfactory level, but without breaching the Standards of Professional Behaviour.
    Focuses on putting an issue right and preventing it from happening again by encouraging those involved to reflect on their actions and learn. It is not a disciplinary process or a disciplinary outcome.
    Department within a police force that deals with complaints and conduct matters.
    Refers to lower-level misconduct or performance-related issues, which are dealt with in a proportionate and constructive manner.
    This means doing what is appropriate in the circumstances, taking into account the facts and the context in which the complaint has been raised, within the framework of legislation and guidance.
    The average is calculated using the individual results of the forces in that most similar force group.
    An investigation carried out by IOPC staff.
    Carried out by the police under their own direction and control. The IOPC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).
    This act sets out how the police complaints system operates.
    How a police force is run, for example policing standards or policing policy.
    An investigation carried out by the police under the direction and control of the IOPC.
    The organisation that is responsible for assessing how to deal with a complaint. For example – whether it can be handled locally or reaches the criteria for referral to the IOPC. The appropriate authority may be the chief officer of the police force or the PCC for the force. If a complaint investigation finds that someone has a case to answer for misconduct, the appropriate authority is responsible for arranging any misconduct proceedings. If you make a complaint, the appropriate authority for your case will contact you.
    An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.
    Policing bodies include police and crime commissioners, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
    Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).
    IOPC guidance to the police service and police authorities on the handling of complaints.
    A complaint or recordable conduct matter that doesn’t need to be referred to the IOPC, but where the seriousness or circumstances justifies referral.
    Parameters within which an investigation is conducted.
    A person is adversely affected if he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.
    This is where a manager deals with the way someone has behaved. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.
    This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
    A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
    A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
    A breach of standards of professional behaviour by police officers or staff so serious it could justify their dismissal.
    A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.
    Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
    The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
    Quarter 1 covers 1 April - 30 June Quarter 2 covers 1 April - 30 September Quarter 3 covers 1 April - 31 December Quarter 4 covers the full financial year (1 April - 31 March).
    You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
    Used to house anyone who has been detained.
    Complainants have the right to appeal to the IOPC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.
    The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter and reach conclusions. An investigator looks into matters and produces a report that sets out and analyses the evidence. There are three types of investigations: local, directed and independent.
    The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
    The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
    A person who makes a complaint about the conduct of someone serving with the police.
    The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
    List of officers and staff who have been dismissed from policing, or would have been if they had not retired or resigned.
    The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
    Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
    An independent judicial officer, the coroner enquires into deaths reported to him/her.
    A breach of the Standards of Professional Behaviour that would justify at least a written warning.
    No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
    A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.
    This is a format where information is written in plain English and short sentences.
    The IOPC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.
    No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
    Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.
    Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
    Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.
    You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
    You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
    Key areas
    What we investigate

    We investigate the most serious and sensitive incidents and allegations involving the police. Find out more about what happens during an IOPC investigation and the different possible outcomes.

    An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.
    Leads and manages the development of the police service in England, Wales and Northern Ireland.
    The body that represents the interests of all police constables, sergeants, and inspectors.
    Deals with someone’s inability or failure to perform to a satisfactory level, but without breaching the Standards of Professional Behaviour.
    Focuses on putting an issue right and preventing it from happening again by encouraging those involved to reflect on their actions and learn. It is not a disciplinary process or a disciplinary outcome.
    Department within a police force that deals with complaints and conduct matters.
    Refers to lower-level misconduct or performance-related issues, which are dealt with in a proportionate and constructive manner.
    This means doing what is appropriate in the circumstances, taking into account the facts and the context in which the complaint has been raised, within the framework of legislation and guidance.
    The average is calculated using the individual results of the forces in that most similar force group.
    An investigation carried out by IOPC staff.
    Carried out by the police under their own direction and control. The IOPC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).
    This act sets out how the police complaints system operates.
    How a police force is run, for example policing standards or policing policy.
    An investigation carried out by the police under the direction and control of the IOPC.
    The organisation that is responsible for assessing how to deal with a complaint. For example – whether it can be handled locally or reaches the criteria for referral to the IOPC. The appropriate authority may be the chief officer of the police force or the PCC for the force. If a complaint investigation finds that someone has a case to answer for misconduct, the appropriate authority is responsible for arranging any misconduct proceedings. If you make a complaint, the appropriate authority for your case will contact you.
    An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.
    Policing bodies include police and crime commissioners, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
    Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).
    IOPC guidance to the police service and police authorities on the handling of complaints.
    A complaint or recordable conduct matter that doesn’t need to be referred to the IOPC, but where the seriousness or circumstances justifies referral.
    Parameters within which an investigation is conducted.
    A person is adversely affected if he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.
    This is where a manager deals with the way someone has behaved. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.
    This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
    A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
    A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
    A breach of standards of professional behaviour by police officers or staff so serious it could justify their dismissal.
    A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.
    Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
    The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
    Quarter 1 covers 1 April - 30 June Quarter 2 covers 1 April - 30 September Quarter 3 covers 1 April - 31 December Quarter 4 covers the full financial year (1 April - 31 March).
    You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
    Used to house anyone who has been detained.
    Complainants have the right to appeal to the IOPC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.
    The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter and reach conclusions. An investigator looks into matters and produces a report that sets out and analyses the evidence. There are three types of investigations: local, directed and independent.
    The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
    The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
    A person who makes a complaint about the conduct of someone serving with the police.
    The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
    List of officers and staff who have been dismissed from policing, or would have been if they had not retired or resigned.
    The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
    Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
    An independent judicial officer, the coroner enquires into deaths reported to him/her.
    A breach of the Standards of Professional Behaviour that would justify at least a written warning.
    No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
    A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.
    This is a format where information is written in plain English and short sentences.
    The IOPC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.
    No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
    Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.
    Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
    Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.
    You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
    You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
    Investigations

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