In September 2015 a man made a complaint against Merseyside Police after he and a woman were arrested in March 2015 for obstructing and assaulting police. The incident had escalated from an ongoing neighbour dispute, and attempts by police at serving a harassment warning on the complainant resulted in the subsequent arrest of the man and woman.
The man complained that officers were not fair in serving him and the woman with a harassment warning, that officers had assaulted both (resulting in the woman sustaining a fractured ankle), and that the woman was discriminated in custody about her ethnicity. The man further alleged that officers lied in their statements, and disclosed information to residents about the police case against him.
In October 2015 the complainant and the woman both pleaded guilty to obstructing and assaulting police.
Merseyside Police carried out a local investigation, which they concluded in November 2017, upholding some aspects of the complaint. As a result, eight officers received management action by way of advice.
In December 2017 the complainant appealed against the outcome of the local investigation. In April 2018 we upheld his appeal and decided we would carry out an independent investigation. Initially the upheld appeal determined that we would re-investigate all aspects of the original complaint. However, it was later agreed with the complainant that we would focus on aspects of his complaint he felt were unsatisfactorily dealt with by Merseyside Police.
Our investigators obtained all the original material generated by Merseyside Police during their investigation, including the investigation report. We analysed this, alongside statements, policies and procedures, and body-worn camera footage taken from the incident. We obtained further accounts and documentation where any gaps remained from Merseyside Police’s original investigation report, and analysed these together with the original material.
We investigated the advice a Merseyside Police community support officer (PCSO) gave to the complainant and the decision made by officers to serve him with a harassment warning. We did not uphold this complaint. Based on the evidence we considered there was more evidence than not that the actions of officers and the PCSO were in line with the applicable policies and procedures in relation to the issuing of the harassment warning and that there were no conduct, performance or learning matters to address.
We also investigated an allegation that officers used excessive force and assaulted the complainant on 27 March 2015. In our view, the evidence supported that officers had an honestly held belief that force was necessary to reduce the threat posed by the complainant. It was our opinion that there was insufficient evidence that the officers’ use of force was unlawful and so this part of the complaint was not upheld.
We also investigated a complaint that officers conducted a search of the complainant’s home address unlawfully, which resulted in the unlawful seizure of a mobile phone
After the complainant was arrested, one of the officers went into his home to retrieve the other officer’s handcuffs and their paperwork, which the woman had taken. In our view, the officer did not have consent from the complainant to do this, and appeared to misunderstand their powers under Police and Criminal Evidence Act 1984 (PACE). In our opinion there was insufficient evidence that any reasonable panel, properly directed, could find misconduct for the officer. We recommended that a learning outcome, via management action, would be most appropriate to address this. We upheld this part of the complaint.
The other officer seized the woman’s daughter’s mobile phone, in order to prevent the evidence being deleted, lost or damaged. The officer did not have the legal power to be on the premises and therefore could not seize the phone under PACE, without consent. In our opinion, there was insufficient evidence that any reasonable panel, properly directed, could find misconduct for the second officer, and that a learning outcome, via management action, would be most appropriate to address the area highlighted. We also upheld this part of the complaint.
We did not uphold a complaint that one of the custody sergeants refused to accept the woman’s self-defined ethnicity and was racially prejudiced, due to lack of evidence.
We investigated an allegation that officers did not request a PIN from the woman’s daughter for her mobile phone, resulting in the loss of potential evidence. We found insufficient evidence and did not uphold the complaint.
The evidence indicated that Merseyside Police failed to secure the custody CCTV footage and we upheld this complaint. We were of the view that the officer who failed to secure the footage made a mistake and that this could be appropriately dealt with by way of learning, via management action.
We found insufficient evidence to support the complainant’s allegation that Merseyside Police inappropriately disclosed information about the case to his neighbours. We did not uphold this part of the complaint.
Our investigation highlighted some gaps in knowledge for Merseyside Police officers in relation to PACE powers of entry, arrest, search and seizure for summary and indictable offences.
We completed our investigation in December 2019.
After reviewing our report Merseyside Police the force agreed that three officers would receive management action regarding their powers of entry, search and seizure, and advised that the officer who had failed to secure the custody CCTV footage had already received management action.
The force also confirmed that it delivers learning to new recruits regarding powers of entry, search and seizure. It will also arrange for Merseyside Police ‘Academy’ to circulate refreshed guidance to the force on police officer powers in relation to entry, search and seizure.
We agreed that their proposals were appropriate.
An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.
Leads and manages the development of the police service in England, Wales and Northern Ireland.
The body that represents the interests of all police constables, sergeants, and inspectors.
Deals with someone’s inability or failure to perform to a satisfactory level, but without breaching the Standards of Professional Behaviour.
Focuses on putting an issue right and preventing it from happening again by encouraging those involved to reflect on their actions and learn. It is not a disciplinary process or a disciplinary outcome.
Department within a police force that deals with complaints and conduct matters.
Refers to lower-level misconduct or performance-related issues, which are dealt with in a proportionate and constructive manner.
This means doing what is appropriate in the circumstances, taking into account the facts and the context in which the complaint has been raised, within the framework of legislation and guidance.
The average is calculated using the individual results of the forces in that most similar force group.
An investigation carried out by IOPC staff.
Carried out by the police under their own direction and control. The IOPC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).
This act sets out how the police complaints system operates.
How a police force is run, for example policing standards or policing policy.
An investigation carried out by the police under the direction and control of the IOPC.
The organisation that is responsible for assessing how to deal with a complaint. For example – whether it can be handled locally or reaches the criteria for referral to the IOPC. The appropriate authority may be the chief officer of the police force or the PCC for the force. If a complaint investigation finds that someone has a case to answer for misconduct, the appropriate authority is responsible for arranging any misconduct proceedings. If you make a complaint, the appropriate authority for your case will contact you.
An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.
Policing bodies include police and crime commissioners, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).
IOPC guidance to the police service and police authorities on the handling of complaints.
A complaint or recordable conduct matter that doesn’t need to be referred to the IOPC, but where the seriousness or circumstances justifies referral.
Parameters within which an investigation is conducted.
A person is adversely affected if he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.
This is where a manager deals with the way someone has behaved. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.
This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.
A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.
A breach of standards of professional behaviour by police officers or staff so serious it could justify their dismissal.
A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
Quarter 1 covers 1 April - 30 June
Quarter 2 covers 1 April - 30 September
Quarter 3 covers 1 April - 31 December
Quarter 4 covers the full financial year (1 April - 31 March).
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
Used to house anyone who has been detained.
Complainants have the right to appeal to the IOPC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.
The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter and reach conclusions. An investigator looks into matters and produces a report that sets out and analyses the evidence. There are three types of investigations: local, directed and independent.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
A person who makes a complaint about the conduct of someone serving with the police.
The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.
List of officers and staff who have been dismissed from policing, or would have been if they had not retired or resigned.
The type of behaviour being complained about. A single complaint case can have one or many allegations attached.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
An independent judicial officer, the coroner enquires into deaths reported to him/her.
A breach of the Standards of Professional Behaviour that would justify at least a written warning.
No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.
This is a format where information is written in plain English and short sentences.
The IOPC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.
No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).
Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.
Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.
Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.
You can request a review/appeal if you’re not satisfied with how your complaint has been handled.